Ben Fullman, Author at Altigen

When your phone system initially crashes, alarms don’t go off to alert you. A large red flashing light doesn’t catch everyone’s attention. Employee computer screens don’t display “ALERT” in big bold letters. Instead, you and your employees sit there, working as you would normally, unaware of the customers desperate to reach your support desk, or […]

No matter the size of the business, companies everywhere are considering VoIP phone services. There are now nearly 1 billion users of VoIP worldwide. According to the VoIP Report, telecoms are losing an average of 700,000 landline customers per month, while it’s projected that the VoIP services market will expand 10 percent every year until […]

A typical work day looks different for everyone and every business, however, almost every work day, no matter the business, includes collaboration. Collaboration happens on multiple levels, internally and externally, and is an essential ingredient for business success. Instant messaging allows collaboration to happen in real time, on multiple devices, with multiple methods, between multiple people, […]

Credit unions and members go hand in hand. Member experience and communication solutions, again, go hand in hand. One cannot exist without the other, and more importantly one cannot succeed without the other. If members had the chance to rate your credit union’s call center, would you be timid to hear their insights? If you’re […]

What do members want from their credit union? Members want speed, security, innovation and most importantly, they want to feel valued. Credit unions are responsible for members’ most important assets, so it’s no surprise members don’t want to feel like just another number or face in the crowd. Members want to know their valued by […]

In many industries, speed of response is crucial to success. Take for example, pest control. When clients contact a pest control company they’re looking for fast acting, effective solutions before the ants take over their kitchen, or the live creature in their walls scratches their way through. If the company they call does not have a […]

In the final article of our 4-part series, we provide a synopsis as to why utilizing all the features within office 365 can provide your CU with a robust and affordable unified communications solution.  Bringing unified communications to credit unions can provide their members and employees with the most efficent, innovative and secure communication solutions utilizing the many […]

With the summer solstice behind us and the season in full swing, business collaboration takes on a whole new meaning. Summer for some companies means shorter work days, employee vacations and more sunlight in the day. How do you keep the bottom line met while still providing your employees with a company culture that fits into […]

AltiGen’s Hosted Skype for Business Deployed at Capture Technologies and now Available to Its Customers. SAN JOSE, CA–(Marketwired – Jun 15, 2017) – AltiGen Communications, Inc. (OTCQB: ATGN), a Silicon Valley based provider of Hosted Skype for Business and Contact Center solutions, announces that its Hosted Skype for Business solution has been successfully deployed by Capture […]

When voice over IP was introduced on the market, there were a number of factors that prohibited adoption. The cost savings were no doubt sexy, as long distance calling rates soared for many companies. But the poor quality of internet connections, coupled with the high price of managing an in-house VoIP system and replacing existing […]