In many industries, speed of response is crucial to success. Take for example, pest control. When clients contact a pest control company they’re looking for fast acting, effective solutions before the ants take over their kitchen, or the live creature in their walls scratches their way through. If the company they call does not have a handle on communications, and scheduling or wait times are excessive while the customer service representative struggles to find the information they need, frustration may lead to finding a competitor that can act faster, and they can come down from standing on their chairs out of fear from the mighty mouse. Within any industry, your ability to communicate efficiently and provide clients with an ease of mind is what keeps them using your business instead of the competitor. However it only takes one communication mishap for a client to go looking for another company. If your company is operating their communication solutions in silos, your employees are spending too much time inefficiently managing instead of winning business.
Email, phone call, instant messaging and web meetings are all important methods of communication that help the business operate, but too often companies rely on multiple vendors and applications to provide their communication systems, silo operation. Your business can’t afford to operate in silos. Integrating all of the ways you communicate and collaborate can increase productivity, simplify your workflow, and increase your profitability.
Utilizing a unified communications solution will not only save you money, but leave more time for the business to make money. Microsoft’s Skype for Business is a platform that improves communication efficiencies by having all functions operate in conjunction. This allows employees to reach the right person at the right time and get the immediate responses your clients need. Skype for Business, a feature now available with most Office 365 subscriptions, gives you the ability to use one application for all your communication needs, from IM to email, web meetings to phone calls. It takes most of the silos of your company communications and combines them into one comprehensive solution.
AltiGen extends those capabilities to include advanced calling features such as auto attendant, hunt groups, advanced call routing and more, so even the more complicated demands of a help desk or call center can operate within your eco-system and not in a separate silo. By integrating all your communication applications with a fully managed hosted solution you take the pestering out of your system.