Enhance your customer engagement with Microsoft Power BI
A key part of the Digital Transformation process, is understanding the Modern Workplace and how people communicate daily across different media streams from Web Chat and SMS, to Social Media. These are not new forms of Communication to us, Smart...
Altigen and Atlantis Announce New Strategic Partnership
Altigen Communications today announced that it has selected Atlantis Telecom as its strategic partner for Omni-Channel Cloud Contact Center. The solution will be fully integrated with Altigen’s MaxCS IP PBX, Microsoft Skype for Business and Teams Phone System and exclusively...
Omni-channel Contact Center for Teams deployed in Azure!
Why is a Native Solution essential? The market is saturated with Cloud Based Contact Centre services some claiming full integration with Teams others saying you don’t need integration other than SIP Trunk ties for call transferring. There’s a reason Software...
Altigen Acquires Workspace Communications Cloud Customer Base
Today we announced that we have acquired all of the rights to the customer relationships of WorkSpace Communications, LLC, a cloud provider of Microsoft Unified Communications and Modern Workplace solutions. The strategic purchase is part of our capital allocation strategy...
Altigen Launches Azure Hosted Direct Routing for Microsoft Teams
We’ve launched our Microsoft Teams Certified Direct Routing Managed Service powered by Ribbon’s scalable session border controllers (SBCs) hosted in Azure. “With more and more companies subscribing to Microsoft Office 365 and adopting Teams Phone System, Voice communication will continue...
Altigen at Microsoft Inspire 2019
Altigen has announced that it will be participating in Microsoft’s Inspire Worldwide Partner Conference between July 14-18 2019. During the conference Altigen will be conducting one-on-one meetings with Microsoft partners who focus on Office 365 and Microsoft Teams. According to...