Partner Spotlight – Gracon Services
In this week’s Partner Spotlight, we talk to Mike Grady from Gracon Services. Gracon has been providing technology solutions to businesses for nearly 40 years with a goal to improve customer business performance and provide successful technology platforms based upon...
Tech Talk – What is CoreInteract?
Altigen Tech Talk Altigen’s Tech Talk provides a deeper dive into the world of Teams communications. Featured in our Tech Talk blogs is Altigen’s Chief Technical Officer, Mark Allen, who discusses various ways in which Teams is driving the future...
Altigen’s CoreInteract vs Teams Call Queues
Hundreds of thousands of companies are using Microsoft Teams for internal collaboration, meetings, and conference calls. Many are now interested in utilizing Microsoft Teams Phone System. With widespread recent deployments, migrating to Teams Phone System is a natural progression. As...
Altigen launches CoreInteract
Altigen announces the availability of CoreInteract, the first AI-based Enterprise Customer Engagement platform for Microsoft Teams. CoreInteract for Microsoft Teams is an innovative enterprise customer engagement platform designed for any business whose sales, service, and support are top priorities. CoreInteract...
Microsoft Teams Records 115 Million Daily Active Users
As reported in The Verge (link), Microsoft has seen some big growth in Microsoft Teams at the beginning of the pandemic, and it has been accelerating over the past six months. Microsoft Teams now has 115 million daily active users,...
Enhance your customer engagement with Microsoft Power BI
A key part of the Digital Transformation process, is understanding the Modern Workplace and how people communicate daily across different media streams from Web Chat and SMS, to Social Media. These are not new forms of Communication to us, Smart...