Ben Fullman, Author at Altigen

Partner Spotlight – SoftApp

In this month’s Partner Spotlight, we sat down with Jeroen Andre de la Porte, Managing Director of SoftApp. Q: Thanks for joining for joining us today Jeroen.  Let’s start by having you briefly introduce yourself and SoftApp to our audience. A: Thank you for the invite, Altigen Team – this is much appreciated! My first […]

Tech Talk – Integrating with Dynamics 365

Altigen’s Tech Talk is a chance for us to dive deeper into the world of telecommunications. Often hosted by our Chief Technical Officer, Mark Allen, these blogs will talk about the future of the modern workplace. This week we sat down to discuss how Altigen’s CoreInteract integration with Dynamics 365 enhances the use of Microsoft […]

Microsoft Announcements on Direct Routing

On November 24, 2021, Microsoft announced changes to their Direct Routing SIP interface and Teams Direct Routing. Below is a summary of those announcements. Direct Routing will stop processing SIP requests which have ‘Replaces’ headers Change:  Starting on January 3rd, 2022, Direct Routing will stop processing SIP requests which have ‘Replaces’ headers. This will affect […]

Partner Spotlight – Gracon Services

In this week’s Partner Spotlight, we talk to Mike Grady from Gracon Services. Gracon has been providing technology solutions to businesses for nearly 40 years with a goal to improve customer business performance and provide successful technology platforms based upon customer requirements. They strive to help technology managers develop a solid foundation and business strategy […]

Tech Talk – What is CoreInteract?

Digital Customer Engagement for Microsoft Teams Altigen’s Tech Talk provides a deeper dive into the world of Teams communications. Featured in our Tech Talk blogs is Altigen’s Chief Technical Officer, Mark Allen, who discusses various ways in which Teams is driving the future of the modern workplace. This week we sat down with Mark to […]

Altigen’s CoreInteract vs Teams Call Queues

Hundreds of thousands of companies are using Microsoft Teams for internal collaboration, meetings, and conference calls. Many are now interested in utilizing Microsoft Teams Phone System. With widespread recent deployments, migrating to Teams Phone System is a natural progression. As part of the migration process, many organizations are also seeking more efficient ways to manage […]

Altigen launches CoreInteract

Altigen announces the availability of CoreInteract, the first AI-based Enterprise Customer Engagement platform for Microsoft Teams. CoreInteract for Microsoft Teams is an innovative enterprise customer engagement platform designed for any business whose sales, service, and support are top priorities. CoreInteract unifies all your business communications channels and enables your employees to interact with your customers […]

Microsoft Teams Records 115 Million Daily Active Users

As reported in The Verge (link), Microsoft has seen some big growth in Microsoft Teams at the beginning of the pandemic, and it has been accelerating over the past six months. Microsoft Teams now has 115 million daily active users, that’s more than a 50 percent rise six months ago. The pandemic has definitely thrown […]

Joe Hamblin Joins Altigen

We’re pleased to announce that Joe Hamblin has joined Altigen’s executive management team as Vice President & General Manager of Altigen’s Microsoft Teams business unit. A long-time industry executive with extensive experience in communications, cloud, and Microsoft technologies, Hamblin will provide strategic direction, product vision, and day to day management of Altigen’s newly formed Microsoft […]

Altigen Acquires Blue Panda’s CoreInteract Platform

Altigen today announced that it has acquired certain assets of Blue Panda Communications, LP, including its CoreInteract platform, a cloud-based digital customer engagement solution for Microsoft Teams. This strategic acquisition is an integral component of Altigen’s strategy to deliver the industry’s most complete suite of integrated solutions and services for Microsoft Teams. Blue Panda, headquartered […]