FrontStage Contact Center for Financial Services
A fully integrated Omni-Channel Cloud Contact Center Solution
Complete, Secure Omni-Channel Contact Center solution for Banks and Credit Unions
Improve your Customer’s Experience
Connect with your customers and members across their journey – through voice and digital channels (chat, email, fax, SMS, email and social media)
Empower your Agents
FrontStage gives your agents the tools they need to communicate with your customers and members effectively and promptly.
Provide Management Visibility
Real-time dashboards and historical reporting offer supervisors and company management insight into key performance indicators.
Screen Pop to Core Account Processor
Security and Integration
For more than 20 years, Altigen has been working closely with Banks and Credit Unions. We have options to validate callers automatically using call authentication and biometrics to safeguard your customers. We have also developed various integrations with Core Account Processors to display customer or member information as soon as an agent receives a call. We offer a secure and reliable solution that will help you protect your customers and members while delivering excellent service.
Web-Based Agent App
The intuitive agent application has a built-in softphone that works with a headset or a Poly telephone. The web-based client does not require version updates. Your agents will access real-time data to deliver excellent service to your customers.
Supervisor App
Improve customer service and agent productivity by providing your contact center managers and supervisors with 360-degree views of their workgroups and queues across all voice and digital media channels. With the FrontStage Supervisor application, you can be assured that your key agent performance indicators and customer service levels are achieved.
Integrated Call Recording
Record both inbound and outbound calls securely with encryption during transfer and storage. Set up permissions to limit access to recorded content to authorized individuals only. With FrontStage Call Recording, you can manage your customer interactions better, comply with regulations, and boost your agent efficiency.
Real-Time & Historical Reporting
FrontStage Reporting provides the data you need to monitor and analyze the performance of your contact center agents. Generate and automate the reports you need to meet and maintain your quality standards.
Administration
FrontStage provides an intuitive administrative console, empowering administrators to easily configure, monitor, and oversee all aspects of the system. Facilitate the setup of agents, supervisors, workgroups, queues, and routing and distribution rules. Custom workflows are easily developed with a powerful workflow builder. The streamlined user interface is critical to achieving peak contact center performance, ensuring delivery of an impactful customer experience.
