Ben Fullman, Author at Altigen

In the third article of our 4-part series, this article will highlight the reasons your credit union should be using a hosted Skype for Business solution over a DIY deployment.  With an industry that’s ever changing, credit unions are expected to take on more challenges and offer members the most innovative solutions. Between guiding the member’s journey, […]

OMG, LOL, DVR, PDF, BRB, FAQ, JPEG, SaaS… in 2017 it seems as if we are living in a world of acronyms. Whether you are texting a friend or talking around the water cooler in the office we need to be up to date on what all these mean. In the tech world, we now […]

Too often, businesses rely on multiple vendors and applications for their various communication needs, from email to voicemail, web chats to web meetings, operating in silos. Your business can’t afford to operate in silos. Integrating all of the ways you communicate and collaborate with a Unified Communication platform, and extending the capabilities of Skype for […]

In the second article of our 4-part series, this article will highlight the benefits your credit union should be taking advantage of, specifically speaking, Skype for Business.  Many credit unions have migrated to Office 365 and implemented the many features it comes equipped with into their daily routines. Skype for Business for credit unions is one of the […]

To begin our 4-part series, this article will highlight the benefits your credit union should be taking advantage of, specifically, from Office 365.  It’s no secret that members expect the best from their credit unions in today’s economy. Members have always wanted their credit union to be reliable and stable so they feel secure about […]

Presence may indeed be the answer to the age-old question – why didn’t you answer when I called? Or, where have you been all day… I tried calling?  Time is money, so if there was a solution to saving time in the workplace and create better communication efficiency, who wouldn’t jump on it? A survey […]

Picture a normal day at the office. The creative team is pitching their latest idea to the client in a conference call, the HR manager is conducting an initial phone interview, salesmen are closing deals and the receptionist is transferring important inquires. All these tasks are moving your business forward and keeping the lights on. Now […]

AltiGen’s Mike Plumer, Vice President of Sales, was once again featured in CUInsight for his article How would your members rate your phone system? Below is the article geared towards CU executives wishing to perfect their credit union communications platform using a hosted solution: If you asked members to grade your phone system on a scale of one to […]

Phone systems are an important means of communication, and if your system fails, no matter for how long, your business will be impacted negatively. Even once the system is back up and running, your business will need to repair relationships and budget in repair costs. Just as you do for your data network, your business […]

SIP trunking is not a new technology, but nevertheless, continues to be a popular option for businesses looking to reduce telecom expenses.  SIP Trunking allows businesses to move away from costly PSTN POTS lines and T1/PRI Trunks to take advantage of the cost savings VoIP promises, while gaining other significant advantages as well.  Here are 6 benefits SIP trunking provides: […]