FrontStage Contact Center for Teams
Omni-Channel Cloud Contact Center Solution
Address Your Current and Future Business Requirements with a native Teams Contact Omni-Channel Center solution
Engage your Customers using their Preferred Communications Channel
Enrich your Customer’s Experience
Engage your customers throughout their entire journey via voice and digital channels (chat, email, fax, SMS, email and social media).
Empower your Agents
FrontStage provides all of the tools required by your agents to interact with your customers quickly and efficiently.
Extend the Functionality of Microsoft Teams
Native Teams integration delivers all interactions to the Teams app, eliminating the need for a separate call processing platform.
Native Teams Agent App
Empower your Agents to engage with customers across their preferred voice and digital communications channels. Increase Agent productivity with an intuitive desktop application natively within your Microsoft Teams environment.
Native Teams Supervisor App
Improve customer service and agent productivity by providing your contact center managers and supervisors with 360-degree views of their workgroups and queues across all voice and digital media channels. With the FrontStage Supervisor application, you can be assured that your key agent performance indicators and customer service levels are achieved.
Integrated Call Recording
Enhance management of your customer interactions, maintain compliance, and improve agent productivity with Teams Call Recording. Safely record both incoming and outgoing calls with encryption applied during transmission and storage. Tailor recording policies to selectively capture calls based on your specified criteria. Configure permissions to control access to individuals authorized to listen to or oversee recorded content. All recordings are securely stored in Azure, according to user-defined retention parameters.
Real-time & Historical Reporting
FrontStage Reporting provides the data you need to monitor and analyze the performance of your contact center agents, workgroups and queues. Generate and automate the reports you need to meet and maintain your quality standards.
Administration
FrontStage provides an intuitive administrative console, empowering administrators to easily configure, monitor, and oversee all aspects of the system. Facilitate the setup of agents, supervisors, workgroups, queues, and routing and distribution rules. Custom workflows are easily developed with a powerful workflow builder. The streamlined user interface is critical to achieving peak contact center performance, ensuring delivery of an impactful customer experience.