News

The Reality of Phone Systems Without Security

In a recent blog we discussed the importance of phone security, and the means through which an internet connection is established. We all know security is something we should monitor when it comes to our computers, but what happens if phone systems are neglected? A Toyota dealership in Summit County, OH experienced this first hand […]

The State of Communications in Light of the Facebook Data Breach

Facebook has concluded that 87 million users were affected by the Cambridge Analytica data breach, most of which are residents of the United States. The personal information gathered from users was used to impact the presidential election. This scandal has been highly debated over the last few weeks, and the discussion continues as Facebook co-founder […]

Why Are Businesses Ditching Old Phone Systems for Cloud Communications?

Converting to a new phone system is a huge undertaking, which can deter businesses from making the switch. Despite this, many small to medium sized business are choosing to move their phone systems to the cloud. A cloud communication system can increase efficiency, cut operating costs over time, and it’s fully customizable unlike most of […]

Just Because Your Phone System Works Doesn’t Make it Secure

Many businesses continue to use PBX lines, and although they still work, it doesn’t make them secure. PBX lines create several branches off of the main phone line, and in many cases are routing voice traffic over internet connections, which results in a severe lack of security. Maintaining security is essential for businesses, especially financial […]

How Can Your Business Ensure Phone Lines Are Always Open?

Life is unpredictable, but your business shouldn’t be. You never know when a disaster may strike, and it’s important to be prepared to deal with the obstacles that come with it. For many businesses, losing phone connectivity is detrimental. When people lose contact with your business, it can lead to dissatisfied customers, lost sales, and […]

TLS vs. SSL. What Security Protocol Should You Be Using?

In the credit union and banking industry, it is essential to keep confidential information safe. Now that financial records are maintained entirely through online databases, it is more important than ever to implement security features that will protect customers, banks, and credit unions from hackers. TLS (Transport Layer Security) and SSL (Secure Socket Layers) are cryptographic […]

How Will Unified Communication Benefit Your Business?

Wouldn’t it be nice if you could unify communications using only one system? With all the platforms we use to keep in touch in organizations today, details can get passed over and miscommunications arise and it’s no surprise that important messages slip through the cracks. Keeping things connected can save your business time, money, and […]

Take the Hassle out of Switching to Cloud Communications

Many businesses get bombarded with calls from communication companies hoping to win their business, but what is the cost of switching to a new provider? If your business is considering implementing a cloud-based phone system, then there are several factors to consider. LEVERAGE EXISTING INVESTMENTS. Unfortunately, many communication providers will not be able to utilize your […]

VoIP 101: Understanding Skype for Business

Voice Over Internet Protocol (VoIP) is a widely accepted and used form of communication today. Skype is also the most used and well-known video calling platform using VoIP technology.  Skype uses a type of VoIP protocol called peer-to-peer connection, which means that after the user logs into their Skype account there’s no need to manage […]

How Skype for Business and Chatbots Are Changing the Way People Do Business

Back in 2003 Skype was established with the intent to make communications between people cheaper and faster, especially across state and national boundaries. The idea for Skype was sparked by peer-to-peer sharing, which meant as more people downloaded and used Skype, the better the connection would become for each user. As an added incentive, Skype […]