News

Altigen and Atlantis Announce New Strategic Partnership

Altigen Communications today announced that it has selected Atlantis Telecom as its strategic partner for Omni-Channel Cloud Contact Center. The solution will be fully integrated with Altigen’s MaxCS IP PBX, Microsoft Skype for Business and Teams Phone System and exclusively delivered as a managed cloud service by Altigen in the US and UK markets. Atlantis […]

Omni-channel Contact Center for Teams deployed in Azure!

Why is a Native Solution essential? The market is saturated with Cloud Based Contact Centre services some claiming full integration with Teams others saying you don’t need integration other than SIP Trunk ties for call transferring.  There’s a reason Software Vendors developed Contact Centre Solutions as part of a TAP program or as certified ISV’s. […]

Altigen Acquires Workspace Communications Cloud Customer Base

Today we announced that we have acquired all of the rights to the customer relationships of WorkSpace Communications, LLC, a cloud provider of Microsoft Unified Communications and Modern Workplace solutions. The strategic purchase is part of our capital allocation strategy to drive cloud growth. WorkSpace, based in the Midwest, delivers a suite of hosted Microsoft […]

Skype for Business Online is Retiring

MICROSOFT TO RETIRE SKYPE FOR BUSINESS ONLINE After July 31, 2021 Office 365 users will no longer be able to access Skype for Business Online, instead the user will be directed to log on to Microsoft Teams. For companies interested in migrating to Teams, and Teams Phone System, check out Altigen’s Direct Routing, Integrated Applications […]

Altigen Launches Azure Hosted Direct Routing for Microsoft Teams

We’ve launched our Microsoft Teams Certified Direct Routing Managed Service powered by Ribbon’s scalable session border controllers (SBCs) hosted in Azure. “With more and more companies subscribing to Microsoft Office 365 and adopting Teams Phone System, Voice communication will continue to be a cornerstone of the Microsoft Modern Workplace,” said David Tang, Chief Operations Officer […]

Altigen at Microsoft Inspire 2019

Altigen has announced that it will be participating in Microsoft’s Inspire Worldwide Partner Conference between July 14-18 2019. During the conference Altigen will be conducting one-on-one meetings with Microsoft partners who focus on Office 365 and Microsoft Teams.  According to Mark Sexauer, Altigen’s Director of Microsoft UC Solutions, “Our new solutions for Microsoft Teams, including […]

Direct Routing Solution for Microsoft Phone System

Altigen is now offering its Direct Routing solution for Microsoft Phone System. Direct Routing enables service providers using Microsoft certified Session Border Controllers (SBC) to connect directly to Microsoft Phone System. This further allows customers to choose a service provider with a certified solution as an alternative to Microsoft Calling Plans. Altigen’s Direct Routing solution […]

Altigen Enjoy New Office

We’ve officially moved to our new corporate headquarters! After 10 years in San Jose, we’ve moved a few miles North to 670 N. McCarthy Blvd in Milpitas, CA.  The employees are enjoying the new location and extremely nice facilities. “We’re pleased to announce our new headquarters. A change of scenery has excited everyone in the […]

Altigen at Comms vNext Conference

Altigen will be exhibiting at the upcoming Comms vNext conference on June 5th and 6th in Denver, CO.   This is a great opportunity for organizations interested in Microsoft’s Unified Communications solutions and roadmap to learn more about Skype for Business and Teams, and to network with your industry peers. At the event Altigen will be […]

10 Reasons to Deploy Live Chat Software

Have you considered the benefits of deploying live web chat software on your website? It can be a daunting task to implement and where do you start? We’ve compiled the top 10 reasons why live web chat will help your business. Altigen’s MaxChat Application allows you to easily handle live chat communications which include web […]