Altigen’s native Teams Contact Center Cloud service utilizes Microsoft’s speech Recognition for Auto attendant and IVR systems. We utilize some of the best performing Speech Recognition engines available. Choosing to integrate with Microsoft Speech Recognition was not just about the fact that our solution is native to Teams, but the high performance and reliability of the solution made it the perfect choice.
Adding the advanced call handling capabilities of our Teams Contact Center service enables businesses to provide the highest standard of communications to their customers. Powerful tools enable key performance monitoring and call handling with Speech Analytics which provide keyword and emotion detection. Having these capabilities ensures you provide the best support for users and provide the most professional services to your customers.
Being able to Monitor end user experience without affecting productivity and making sure you get early warnings on performance before SLA’s are affected is key to increase productivity, especially when adding new media streams.
Altigen’s Omni-Channel Contact Center for Microsoft Teams will empower your business to thrive in today’s modern workplace!
Ready to find out more? Speak to one of our specialists today, click here.