News

Altigen Enhances Microsoft Teams Solutions Portfolio; Announces Definitive Agreement to Acquire ZAACT Consulting

Altigen Enhances Microsoft Teams Solutions Portfolio; Announces Definitive Agreement to Acquire ZAACT Consulting Microsoft Gold Partner will provide deep expertise across the Microsoft technology stack MILPITAS, CA / ACCESSWIRE / March 8, 2022 / Altigen Communications, Inc. (OTCQB:ATGN), a leading Silicon Valley-based provider of cloud-based Customer Experience (CXaaS) solutions built on Microsoft technologies, today announced […]

Altigen Announces CoreEngage User Interface for CoreInteract

Altigen Announces CoreEngage User Interface for CoreInteract MILPITAS, CA / ACCESSWIRE / March 3, 2022 / Altigen Communications Inc. (OTCQB:ATGN), a leading Silicon Valley-based provider of cloud-based Customer Experience (CXaaS) solutions built on Microsoft technologies, today announced the availability of the new CoreEngage user interface for CoreInteract, a native Teams Customer Experience suite of solutions […]

Altigen Announces Public Preview of FrontStage Contact Center for Microsoft Teams

Altigen Announces Public Preview of FrontStage – A Native, Omni-Channel Contact Center Solution for Microsoft Teams MILPITAS, CA / ACCESSWIRE / March 1, 2022 / Altigen Communications Inc. (OTCQB:ATGN), a leading Silicon Valley-based provider of cloud-based Customer Experience (CXaaS) solutions built on Microsoft technologies, today announced it is moving into public preview of FrontStage for […]

Altigen to Host Virtual Investor Day on March 8, 2022

Altigen to Host Virtual Investor Day on March 8, 2022  MILPITAS, CA / ACCESSWIRE / February 22, 2022 / Altigen Communications Inc. (OTCQB: ATGN), a Silicon Valley-based leading provider of Cloud-based Customer Experience solutions built on Microsoft technologies, will be hosting a virtual Investor Day on March 8, 2022, at 8:30 a.m. Pacific Standard Time. “We’re […]

Altigen Enhances FinTech Biometrics for Banks and Credit Unions

Altigen Enhances its FinTech Solutions with Voice Biometrics Security for Banks and Credit Unions MILPITAS, CA / ACCESSWIRE / February 15, 2022 / Altigen Communications Inc. (OTCQB: ATGN), a Silicon Valley-based Microsoft ISV and Cloud Solutions provider, today announced it has enhanced its financial services solutions with voice print technology. Preventing fraud is a major […]

Partner Spotlight – American Technology Services

In this month’s Partner Spotlight, we spent some time with the team at American Technology Services, LLC (ATS). Let’s get right into the details! Who is ATS? American Technology Services, LLC (ATS) is a Managed IT and Security Services Provider and Custom Software Development company headquartered in NYC and Fairfax, VA. ATS was founded in […]

Find Your Way Home with Altigen Microsoft Calling Plans vs. Direct Routing

Microsoft365 has been gaining tremendous traction over the last few years. With Microsoft Teams as a component of Microsoft365, it too, has seen adoption as a collaboration solution for companies of all sizes. As these solutions become ubiquitous, Microsoft Teams has also become an option to replace legacy telephony solutions. There are three primary options […]

Partner Spotlight – SoftApp

In this month’s Partner Spotlight, we sat down with Jeroen Andre de la Porte, Managing Director of SoftApp. Q: Thanks for joining for joining us today Jeroen.  Let’s start by having you briefly introduce yourself and SoftApp to our audience. A: Thank you for the invite, Altigen Team – this is much appreciated! My first […]

Microsoft Announcements on Direct Routing

On November 24, 2021, Microsoft announced changes to their Direct Routing SIP interface and Teams Direct Routing. Below is a summary of those announcements. Direct Routing will stop processing SIP requests which have ‘Replaces’ headers Change:  Starting on January 3rd, 2022, Direct Routing will stop processing SIP requests which have ‘Replaces’ headers. This will affect […]

Partner Spotlight – Gracon Services

In this week’s Partner Spotlight, we talk to Mike Grady from Gracon Services. Gracon has been providing technology solutions to businesses for nearly 40 years with a goal to improve customer business performance and provide successful technology platforms based upon customer requirements. They strive to help technology managers develop a solid foundation and business strategy […]