A key part of the Digital Transformation process, is understanding the Modern Workplace and how people communicate daily across different media streams from Web Chat and SMS, to Social Media. These are not new forms of Communication to us, Smart Phones have been around for years and we have become very efficient in communicating in multiple ways, and we expect to be able to do this everywhere.
Companies across all verticals need to expand and improve in the ways they engage with their customers.
An essential element of managing this is ensuring you have a Digital Customer Engagement Strategy. With a professional Communications Contact Center solution for Teams provides the ability to monitor and report on all activities. As an integrated part of the O365 portfolio Altigen Contact Center leverages Microsoft Power BI to deliver vibrant rich Contact Center performance statistics with the ability to integrate multiple streams of data. The flexibility and output display options provide the best possible reporting and monitoring capabilities for companies.
Altigen’s Native Teams Contact Center solution will enable O365 customers to maximise their investment and utilize its full potential, in turn offering an enhanced customer service.
Who are we?
We are a leading Microsoft Cloud Solutions provider, who delivers fully managed Unified Communications services, combining Hosted Skype for Business, Advanced Cloud PBX, and Innovative Cloud Contact Center applications with seamless integration to Office 365 for small-to-medium sized businesses and mid-size to large enterprises. Our robust suite of applications integrate with Skype for Business, Microsoft Teams and Office 365 to deliver unparalleled capabilities to organizations using these Microsoft solutions. With thousands of customers around the world, Altigen solutions are designed for high reliability, ease of use, seamless integration to Microsoft infrastructure technologies, and are built on a scalable, open standards platform.
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