Why is a Native Solution essential?

The market is saturated with Cloud Based Contact Centre services some claiming full integration with Teams others saying you don’t need integration other than SIP Trunk ties for call transferring.  There’s a reason Software Vendors developed Contact Centre Solutions as part of a TAP program or as certified ISV’s. By developing natively integrated solutions as part of Microsoft Voice means increased ability and reliability adding to the native capabilities of the Microsoft Collaboration story and this is very powerful.

Altigen’s Next Generation Omni-channel Contact Centre was born out of a decade of experience in developing natively Integrated Contact Centre Solutions for Microsoft Voice. We have been here since the beginning with Lync 2010 and our journey along with our customers has been both challenging and exciting culminating in the most advanced Omni-channel Teams Contact Centre Solution in the Market.

So, what is it called and how is it deployed?

Altigen FrontStage Contact Centre for Teams is deployed in Azure and the Solution is built on years of experience delivering Microsoft Based Voice Contact Centre solutions for customers all over the Globe. This enables customers to leverage their O365 strategy as well as utilise their Azure environment for resilience and reliability.

Who are we? 

We are a leading Microsoft Cloud Solutions provider, who delivers fully managed Unified Communications services, combining Hosted Skype for Business, Advanced Cloud PBX, and Innovative Cloud Contact Center applications with seamless integration to Office 365 for small-to-medium sized businesses and mid-size to large enterprises. Our robust suite of applications integrate with Skype for Business, Microsoft Teams and Office 365 to deliver unparalleled capabilities to organizations using these Microsoft solutions. With thousands of customers around the world, Altigen solutions are designed for high reliability, ease of use, seamless integration to Microsoft infrastructure technologies, and are built on a scalable, open standards platform.

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