Ben Fullman, Author at Altigen

Altigen Enhances FinTech Biometrics for Banks and Credit Unions

Altigen Enhances its FinTech Solutions with Voice Biometrics Security for Banks and Credit Unions MILPITAS, CA / ACCESSWIRE / February 15, 2022 / Altigen Communications Inc. (OTCQB: ATGN), a Silicon Valley-based Microsoft ISV and Cloud Solutions provider, today announced it has enhanced its financial services solutions with voice print technology. Preventing fraud is a major […]

Partner Spotlight – American Technology Services

In this month’s Partner Spotlight, we spent some time with the team at American Technology Services, LLC (ATS). Let’s get right into the details! Who is ATS? American Technology Services, LLC (ATS) is a Managed IT and Security Services Provider and Custom Software Development company headquartered in NYC and Fairfax, VA. ATS was founded in […]

Find Your Way Home with Altigen Microsoft Calling Plans vs. Direct Routing

Microsoft365 has been gaining tremendous traction over the last few years. With Microsoft Teams as a component of Microsoft365, it too, has seen adoption as a collaboration solution for companies of all sizes. As these solutions become ubiquitous, Microsoft Teams has also become an option to replace legacy telephony solutions. There are three primary options […]

Partner Spotlight – SoftApp

In this month’s Partner Spotlight, we sat down with Jeroen Andre de la Porte, Managing Director of SoftApp. Q: Thanks for joining for joining us today Jeroen.  Let’s start by having you briefly introduce yourself and SoftApp to our audience. A: Thank you for the invite, Altigen Team – this is much appreciated! My first […]

Microsoft Announcements on Direct Routing

On November 24, 2021, Microsoft announced changes to their Direct Routing SIP interface and Teams Direct Routing. Below is a summary of those announcements. Direct Routing will stop processing SIP requests which have ‘Replaces’ headers Change:  Starting on January 3rd, 2022, Direct Routing will stop processing SIP requests which have ‘Replaces’ headers. This will affect […]

Partner Spotlight – Gracon Services

In this week’s Partner Spotlight, we talk to Mike Grady from Gracon Services. Gracon has been providing technology solutions to businesses for nearly 40 years with a goal to improve customer business performance and provide successful technology platforms based upon customer requirements. They strive to help technology managers develop a solid foundation and business strategy […]

Microsoft Teams Records 115 Million Daily Active Users

As reported in The Verge (link), Microsoft has seen some big growth in Microsoft Teams at the beginning of the pandemic, and it has been accelerating over the past six months. Microsoft Teams now has 115 million daily active users, that’s more than a 50 percent rise six months ago. The pandemic has definitely thrown […]

Altigen Partners with Code Software

Altigen Communications has selected Code Software, developers of world-class reporting, analytics and management solutions for industry-leading Unified Communications platforms, as its strategic supplier for cloud-based Call Reporting and Recording solutions for Microsoft Teams. Code’s solutions will be deployed in Microsoft Azure, fully integrated with Altigen’s Teams service delivery platform, and delivered by Altigen as a […]

Next Gen Omni-Channel Contact Center

Altigen’s native Teams Contact Center Cloud service utilizes Microsoft’s speech Recognition for Auto attendant and IVR systems. We utilize some of the best performing Speech Recognition engines available. Choosing to integrate with Microsoft Speech Recognition was not just about the fact that our solution is native to Teams, but the high performance and reliability of […]

Enhance your customer engagement with Microsoft Power BI

A key part of the Digital Transformation process, is understanding the Modern Workplace and how people communicate daily across different media streams from Web Chat and SMS, to Social Media. These are not new forms of Communication to us, Smart Phones have been around for years and we have become very efficient in communicating in […]