Office 365 Archives

Using Artificial Intelligence in the Contact Center-A Practical Approach  By Mike Plumer, Altigen VP of Sales  AI is getting a lot of attention.  Capabilities are increasing exponentially, and announcements about breakthroughs and ways in which it could affect future daily life are constantly in the news.  It can all be a bit overwhelming.    In discussions […]

Pete’s Points: Streamline Your Communication with Microsoft Teams SIP Gateway and Altigen Transitioning to Microsoft Teams? The Microsoft Teams SIP Gateway lets you connect approved legacy SIP telephony devices—like desk phones—to Microsoft Teams. This solution consolidates your communication on Teams without the need for immediate hardware replacements, making it a smart, cost-effective choice for organizations […]

Altigen has announced that it will be participating in Microsoft’s Inspire Worldwide Partner Conference between July 14-18 2019. During the conference Altigen will be conducting one-on-one meetings with Microsoft partners who focus on Office 365 and Microsoft Teams.  According to Mark Sexauer, Altigen’s Director of Microsoft UC Solutions, “Our new solutions for Microsoft Teams, including […]

PBX has been the tried and true solution for office communication over the past several decades. However, in recent years, PBX alone has not been able to provide the range of services that many businesses need. PBX systems have also become increasingly difficult to integrate with other communication services, and finding a product that is […]

The modern work space has transformed from what it used to be.  Gone are the days where your entire department sits in a large conference room, reviewing last month’s sales report on a large projector, while the single employee in the West Coast office is on speakerphone in the center of the table.  There was […]

Microsoft’s Office 365 has been touted (and subsequently adopted) worldwide as a robust, easy-to-use and all encompassing solution for many of your business technology needs: Email, documents, presentations, and spreadsheets. But it can do so much more! While many businesses use Office 365, too many are not harnessing the full potential of the tool. They […]

In the final article of our 4-part series, we provide a synopsis as to why utilizing all the features within office 365 can provide your CU with a robust and affordable unified communications solution.  Bringing unified communications to credit unions can provide their members and employees with the most efficent, innovative and secure communication solutions utilizing the many […]

In the third article of our 4-part series, this article will highlight the reasons your credit union should be using a hosted Skype for Business solution over a DIY deployment.  With an industry that’s ever changing, credit unions are expected to take on more challenges and offer members the most innovative solutions. Between guiding the member’s journey, […]

If the statistics are true, chances are pretty good that your company is either using Office 365 or is considering using Office 365. The first push to Office 365 for most businesses starts with the use of the email service and Outlook, with the desire to move off of old Exchange servers and take advantage […]

Email remains a primary communication function for many businesses. Most likely, your employees use email to communicate with colleagues, customers and vendors on a daily basis. Phone calls continue to be used for customer support, sales calls, business partner and intra-company communication when  further clarification is needed on a topic discussed in email. Instant messages are […]