credit union communications Archives

In today’s hectic climate, competition among financial institutions is at an all time high. Members have access to the information they need to rate credit unions up against big banks, and vice versa. That’s why, more than ever, it’s important to offer top rated member services and innovative technology. Credit unions set themselves apart because […]

AltiGen’s Mike Plumer, Vice President of Sales, was featured in CUInsight this month for his article, Member Satisfaction: Inspect What You Expect. The article is below and is geared towards CU executives looking to improve member experience by measuring member satisfaction: In the manufacturing world, “inspecting what you expect” has been the long-accepted model of ensuring quality. […]

Consumers today know what they want, and they want it NOW. Likewise, credit union members today know what they want from their credit unions, and they are not shy about voicing their opinions. High level decisions are not made blindly in today’s market where consumers have limitless knowledge at their fingertips. Before making purchase decisions […]

To begin our 4-part series, this article will highlight the benefits your credit union should be taking advantage of, specifically, from Office 365.  It’s no secret that members expect the best from their credit unions in today’s economy. Members have always wanted their credit union to be reliable and stable so they feel secure about […]

AltiGen’s Mike Plumer, Vice President of Sales, was once again featured in CUInsight for his article How would your members rate your phone system? Below is the article geared towards CU executives wishing to perfect their credit union communications platform using a hosted solution: If you asked members to grade your phone system on a scale of one to […]

By choosing a Cloud based, or hosted phone service, you can significantly reduce the upfront investment and ongoing cost of maintenance for your phone system. It’s also an opportunity to affordably add key functionality to better serve your customers. However, Cloud based phone systems are not one size fits all… for example, if you are a credit […]

AltiGen’s Mike Plumer, Vice President of Sales, was featured this week in CUInsight for his article Is your credit union operating in communication silos? Below is the article geared towards CU executives wishing to perfect their credit union communications platform using Skype for Business and Office 365: There are many communication tools available to credit unions today: In […]