Altigen News Archives

Why is a Native Solution essential? The market is saturated with Cloud Based Contact Centre services some claiming full integration with Teams others saying you don’t need integration other than SIP Trunk ties for call transferring.  There’s a reason Software Vendors developed Contact Centre Solutions as part of a TAP program or as certified ISV’s. […]

Today we announced that we have acquired all of the rights to the customer relationships of WorkSpace Communications, LLC, a cloud provider of Microsoft Unified Communications and Modern Workplace solutions. The strategic purchase is part of our capital allocation strategy to drive cloud growth. WorkSpace, based in the Midwest, delivers a suite of hosted Microsoft […]

MICROSOFT TO RETIRE SKYPE FOR BUSINESS ONLINE After July 31, 2021 Office 365 users will no longer be able to access Skype for Business Online, instead the user will be directed to log on to Microsoft Teams. For companies interested in migrating to Teams, and Teams Phone System, check out Altigen’s Direct Routing, Integrated Applications […]

We’ve launched our Microsoft Teams Certified Direct Routing Managed Service powered by Ribbon’s scalable session border controllers (SBCs) hosted in Azure. “With more and more companies subscribing to Microsoft Office 365 and adopting Teams Phone System, Voice communication will continue to be a cornerstone of the Microsoft Modern Workplace,” said David Tang, Chief Operations Officer […]

Altigen has announced that it will be participating in Microsoft’s Inspire Worldwide Partner Conference between July 14-18 2019. During the conference Altigen will be conducting one-on-one meetings with Microsoft partners who focus on Office 365 and Microsoft Teams.  According to Mark Sexauer, Altigen’s Director of Microsoft UC Solutions, “Our new solutions for Microsoft Teams, including […]

Altigen is now offering its Direct Routing solution for Microsoft Phone System. Direct Routing enables service providers using Microsoft certified Session Border Controllers (SBC) to connect directly to Microsoft Phone System. This further allows customers to choose a service provider with a certified solution as an alternative to Microsoft Calling Plans. Altigen’s Direct Routing solution […]

We’ve officially moved to our new corporate headquarters! After 10 years in San Jose, we’ve moved a few miles North to 670 N. McCarthy Blvd in Milpitas, CA.  The employees are enjoying the new location and extremely nice facilities. “We’re pleased to announce our new headquarters. A change of scenery has excited everyone in the […]

Altigen will be exhibiting at the upcoming Comms vNext conference on June 5th and 6th in Denver, CO.   This is a great opportunity for organizations interested in Microsoft’s Unified Communications solutions and roadmap to learn more about Skype for Business and Teams, and to network with your industry peers. At the event Altigen will be […]

Have you considered the benefits of deploying live web chat software on your website? It can be a daunting task to implement and where do you start? We’ve compiled the top 10 reasons why live web chat will help your business. Altigen’s MaxChat Application allows you to easily handle live chat communications which include web […]

With technology improving everyday, customers expect more features and customization within an online experience. E-commerce experiences are also expected to be simple and seamless, as that is the new norm. The expansion of e-commerce creates more noise in the marketplace, forcing businesses to increase their competitive advantage. One way that businesses can stay competitive is […]