Altigen News Archives

Altigen Enhances FinTech Biometrics for Banks and Credit Unions

Altigen Enhances its FinTech Solutions with Voice Biometrics Security for Banks and Credit Unions MILPITAS, CA / ACCESSWIRE / February 15, 2022 / Altigen Communications Inc. (OTCQB: ATGN), a Silicon Valley-based Microsoft ISV and Cloud Solutions provider, today announced it has enhanced its financial services solutions with voice print technology. Preventing fraud is a major […]

Altigen Releases CoreAttendant

Altigen Announces the Availability of CoreAttendant for Microsoft Teams MILPITAS, CA / ACCESSWIRE / February 9, 2022 / Altigen Communications Inc. (OTCQB:ATGN), a Silicon Valley-based Microsoft ISV and Cloud Solutions provider, today announced preview availability of CoreAttendant, a native Teams Operator Console application for mid-size and large enterprise organizations. CoreAttendant enhances the capabilities of Microsoft […]

Tech Talk – CoreAttendant for Microsoft Teams

Attendant Console for Microsoft Teams Altigen’s Tech Talk is a chance for us to dive deeper into the world of telecommunications. Often hosted by our Chief Technical Officer, Mark Allen, these blogs will talk about the future of the modern workplace. We’re here today for our tech talk with Altigen’s CTO Mark Allen and we […]

Partner Spotlight – American Technology Services

In this month’s Partner Spotlight, we spent some time with the team at American Technology Services, LLC (ATS). Let’s get right into the details! Who is ATS? American Technology Services, LLC (ATS) is a Managed IT and Security Services Provider and Custom Software Development company headquartered in NYC and Fairfax, VA. ATS was founded in […]

Partner Spotlight – SoftApp

In this month’s Partner Spotlight, we sat down with Jeroen Andre de la Porte, Managing Director of SoftApp. Q: Thanks for joining for joining us today Jeroen.  Let’s start by having you briefly introduce yourself and SoftApp to our audience. A: Thank you for the invite, Altigen Team – this is much appreciated! My first […]

Tech Talk – Integrating with Dynamics 365

Altigen’s Tech Talk is a chance for us to dive deeper into the world of telecommunications. Often hosted by our Chief Technical Officer, Mark Allen, these blogs will talk about the future of the modern workplace. This week we sat down to discuss how Altigen’s CoreInteract integration with Dynamics 365 enhances the use of Microsoft […]

Microsoft Announcements on Direct Routing

On November 24, 2021, Microsoft announced changes to their Direct Routing SIP interface and Teams Direct Routing. Below is a summary of those announcements. Direct Routing will stop processing SIP requests which have ‘Replaces’ headers Change:  Starting on January 3rd, 2022, Direct Routing will stop processing SIP requests which have ‘Replaces’ headers. This will affect […]

Partner Spotlight – Gracon Services

In this week’s Partner Spotlight, we talk to Mike Grady from Gracon Services. Gracon has been providing technology solutions to businesses for nearly 40 years with a goal to improve customer business performance and provide successful technology platforms based upon customer requirements. They strive to help technology managers develop a solid foundation and business strategy […]

Tech Talk – What is CoreInteract?

Digital Customer Engagement for Microsoft Teams Altigen’s Tech Talk provides a deeper dive into the world of Teams communications. Featured in our Tech Talk blogs is Altigen’s Chief Technical Officer, Mark Allen, who discusses various ways in which Teams is driving the future of the modern workplace. This week we sat down with Mark to […]

Altigen’s CoreInteract vs Teams Call Queues

Hundreds of thousands of companies are using Microsoft Teams for internal collaboration, meetings, and conference calls. Many are now interested in utilizing Microsoft Teams Phone System. With widespread recent deployments, migrating to Teams Phone System is a natural progression. As part of the migration process, many organizations are also seeking more efficient ways to manage […]