unified communications Archives

In this month’s Partner Spotlight, we spent some time with the team at American Technology Services, LLC (ATS). Let’s get right into the details! Who is ATS? American Technology Services, LLC (ATS) is a Managed IT and Security Services Provider and Custom Software Development company headquartered in NYC and Fairfax, VA. ATS was founded in […]

Altigen has announced that it will be participating in Microsoft’s Inspire Worldwide Partner Conference between July 14-18 2019. During the conference Altigen will be conducting one-on-one meetings with Microsoft partners who focus on Office 365 and Microsoft Teams.  According to Mark Sexauer, Altigen’s Director of Microsoft UC Solutions, “Our new solutions for Microsoft Teams, including […]

PBX phone systems have always been a tried and true method of communication for businesses. However, now that other technologies are available, is up-keeping your PBX lines worth the cost? In most cases, the answer is no. There are several other options that have more features for a lower price, so if you’re in the […]

According to an extensive study by Twilio that surveyed over 6,000 consumers in Asia, Europe, and the United States, 89% of customers would prefer to communicate with businesses via SMS text. Considering that texting has become the main method of communication in our everyday lives, especially for younger generations like Millennials and Generation Z, it’s […]

As explained in our recent article, Is Live Chat the New Frontier for Customer Service,  live chat provides a myriad of benefits that will give your business a competitive advantage. The most lucrative benefit is increased profits, by both creating efficiencies and increasing sales. Here’s why connecting with customers through live chat increases sales and […]

In a recent blog we discussed the importance of phone security, and the means through which an internet connection is established. We all know security is something we should monitor when it comes to our computers, but what happens if phone systems are neglected? A Toyota dealership in Summit County, OH experienced this first hand […]

Facebook has concluded that 87 million users were affected by the Cambridge Analytica data breach, most of which are residents of the United States. The personal information gathered from users was used to impact the presidential election. This scandal has been highly debated over the last few weeks, and the discussion continues as Facebook co-founder […]

Many businesses continue to use PBX lines, and although they still work, it doesn’t make them secure. PBX lines create several branches off of the main phone line, and in many cases are routing voice traffic over internet connections, which results in a severe lack of security. Maintaining security is essential for businesses, especially financial […]

Wouldn’t it be nice if you could unify communications using only one system? With all the platforms we use to keep in touch in organizations today, details can get passed over and miscommunications arise and it’s no surprise that important messages slip through the cracks. Keeping things connected can save your business time, money, and […]

With the Winter Olympics upon us, there is no doubt winning an Olympic medal is amazing. Just making the Olympics is impressive, but to be deemed the top 3 in the world in your sport is mind boggling. Winning a bronze: Great!  Silver? Wow! Really darn impressive.  But Olympians strive for Gold.  So we will […]