unified communications Archives

Complete Your Teams Unified Communications Journey by Implementing Teams Phone 

Complete Your Teams Unified Communications Journey by Implementing Teams Phone  Microsoft Teams has enjoyed great success as a Collaboration platform since its release in 2017.  With over 320 million users worldwide and 91% of Fortune 100 companies using Microsoft Teams for communication, it is the most widely used platform for business’ today.    What has not […]

Unlocking Business Potential with Altigen’s Unified Communications

Unlocking Business Potential with Altigen’s Unified Communications Introduction In the dynamic landscape of modern business, effective communication is paramount to success. Unified Communications (UC) can revolutionize how organizations connect, collaborate, and thrive. This document highlights the many benefits of adopting Unified Communications with Altigen and empowering businesses to transcend traditional communication barriers. The Power of […]

Partner Spotlight – American Technology Services

In this month’s Partner Spotlight, we spent some time with the team at American Technology Services, LLC (ATS). Let’s get right into the details! Who is ATS? American Technology Services, LLC (ATS) is a Managed IT and Security Services Provider and Custom Software Development company headquartered in NYC and Fairfax, VA. ATS was founded in […]

Altigen at Microsoft Inspire 2019

Altigen has announced that it will be participating in Microsoft’s Inspire Worldwide Partner Conference between July 14-18 2019. During the conference Altigen will be conducting one-on-one meetings with Microsoft partners who focus on Office 365 and Microsoft Teams.  According to Mark Sexauer, Altigen’s Director of Microsoft UC Solutions, “Our new solutions for Microsoft Teams, including […]

Is Your PBX Worth the Cost?

PBX phone systems have always been a tried and true method of communication for businesses. However, now that other technologies are available, is up-keeping your PBX lines worth the cost? In most cases, the answer is no. There are several other options that have more features for a lower price, so if you’re in the […]

SMS Text: A Customer’s Most Preferred Communication Method

According to an extensive study by Twilio that surveyed over 6,000 consumers in Asia, Europe, and the United States, 89% of customers would prefer to communicate with businesses via SMS text. Considering that texting has become the main method of communication in our everyday lives, especially for younger generations like Millennials and Generation Z, it’s […]

Live Chat: A New Way to Increase Online Sales

As explained in our recent article, Is Live Chat the New Frontier for Customer Service,  live chat provides a myriad of benefits that will give your business a competitive advantage. The most lucrative benefit is increased profits, by both creating efficiencies and increasing sales. Here’s why connecting with customers through live chat increases sales and […]

The Reality of Phone Systems Without Security

In a recent blog we discussed the importance of phone security, and the means through which an internet connection is established. We all know security is something we should monitor when it comes to our computers, but what happens if phone systems are neglected? A Toyota dealership in Summit County, OH experienced this first hand […]

The State of Communications in Light of the Facebook Data Breach

Facebook has concluded that 87 million users were affected by the Cambridge Analytica data breach, most of which are residents of the United States. The personal information gathered from users was used to impact the presidential election. This scandal has been highly debated over the last few weeks, and the discussion continues as Facebook co-founder […]

Just Because Your Phone System Works Doesn’t Make it Secure

Many businesses continue to use PBX lines, and although they still work, it doesn’t make them secure. PBX lines create several branches off of the main phone line, and in many cases are routing voice traffic over internet connections, which results in a severe lack of security. Maintaining security is essential for businesses, especially financial […]