How an Improved Call Center Will Satisfy Members
Credit unions and members go hand in hand. Member experience and communication solutions, again, go hand in hand. One cannot exist without the other, and more importantly one cannot succeed without the other. If members had the chance to rate...
Keeping Hunt Groups in the Hunt with Hosted Skype for Business
For all the companies that have already, and are continually migrating to Office 365, many have begun to take advantage of the enticing benefits of Skype for Business that are included in most O365 subscriptions. The initial attraction of Instant...
What is Your Help Desk Missing with Skype for Business?
For every business who has adopted Skype for Business for robust Unified Communications features such as instant messaging, web conferencing, collaboration, and it’s integration with Microsoft Office 365, there is a business not ready to make the move due to communication requirements...
How Skype Changed the Face of Workplace Collaboration
col·lab·o·ra·tion kəˌlabəˈrāSH(ə)n/ noun: the action of working with someone to produce or create something. In business terms, collaboration used to mean a conversation across a desk. With Unified Communications, it has evolved to mean an interactive experience on multiple devices, with multiple methods, between multiple...
AltiGen Software Delivers Results at Clear Harbor, LLC
Customizable, Geographically Redundant Contact Center Solution Provides Differentiation for Outsourcing Provider SAN JOSE, CA–(Marketwired – Jun 28, 2016) – AltiGen Communications (OTCQX: ATGN), a Silicon Valley based provider of premise and cloud-based IP-PBX and Contact Center solutions, announces that its contact...