Customizable, Geographically Redundant Contact Center Solution Provides Differentiation for Outsourcing Provider
SAN JOSE, CA–(Marketwired – Jun 28, 2016) – AltiGen Communications (OTCQX: ATGN), a Silicon Valley based provider of premise and cloud-based IP-PBX and Contact Center solutions, announces that its contact center solution has been effectively utilized by Clear Harbor, LLC, a nearshore outsourcing provider that offers customer care and BPO services for U.S. and Canadian based companies. Specifically, Clear Harbor looked to AltiGen to provide a highly customizable, all software based platform they could self-administer.
After operating several years on a traditional ACD and trialing several cloud solutions, Clear Harbor chose AltiGen as its core voice platform. “I was already very familiar with AltiGen prior to coming to Clear Harbor,” said Warren Smay, Vice President of IT. “My previous experiences with AltiGen convinced me that it was the Swiss Army knife of voice platforms, and ideal for our nearshoring operations. For Clear Harbor to differentiate its services while also operating a resilient and easy-to-manage system, we needed the unique combination of features that AltiGen provides.”
“AltiGen offers the opportunity to use best in class hardware, and fully vetted, non-proprietary software while allowing us to take advantage of the newest technology like SIP and Virtualization,” continued Smay. “Clear Harbor saw AltiGen as a distinct opportunity to break from the restrictive nature of traditional platforms and deliver services and solutions that set it apart from its competition.”
The engagement with Clear Harbor includes provisioning AltiGen’s MaxCS Softswitch, an IP-PBX and Contact Center software, in geo-redundant data centers for the more than 200 distributed contact center agents. This deployment allows Clear Harbor to customize the product using AltiGen’s MaxCS software developer’s kit, an extremely flexible set of development options, as well as create a reliable business continuity strategy.
“AltiGen is excited to have the opportunity to work with Clear Harbor,” quoted Jeremiah Fleming, Chief Executive Officer for AltiGen Communications. “They saw the need for a customizable product that would provide the disaster recovery and redundancy that our software-based contact center solution, MaxCS offers. Clear Harbor built their reputation on providing outstanding customer service, and we are pleased to deliver the advanced functionality they need to continue offering the exceptional service in which they built their reputation.”
To learn more about MaxCS and how it can benefit your Call Center, visit www.maxcs.com.
About Clear Harbor, LLC
Clear Harbor, LLC has been recognized by Inc. Magazine as an Inc. 5000 member for five consecutive years. Founded in 2005, the company has steadily gained respect in the Business Process Outsourcer space as an innovative, customer focused business partner. Its near-shore locations in the Caribbean allow it to provide convenient, cost-effective business service solutions to its customers and in the process have established a solid reputation in the E-Commerce, Insurance, Cable and Consumer Products industry. Clear Harbors’ innovative business model means it approaches every client engagement as a unique opportunity to solve their clients’ challenges whether it be contact center, data verification or data entry, customer support or up-sell/cross-selling.
About AltiGen Communications
AltiGen Communications, Inc. (OTCQX: ATGN) is a leading provider of premise and cloud-based IP-PBX and Contact Center solutions. With thousands of customers around the world, AltiGen solutions are designed for high reliability, ease of use, seamless integration to Microsoft infrastructure technologies, and are built on a scalable, open standards platform. AltiGen’s worldwide headquarters is in Silicon Valley, California. For more information, call 1-888- ALTIGEN or visit the web site at www.altigen.com.
Copyright 2013 AltiGen Communications, Inc. All rights reserved. Product names, logos, brands, and other trademarks featured or referred to within this press release are the property of their respective trademark holders.
Safe Harbor Statement
This press release contains forward-looking statements within the meaning of Section 21E of the Securities Exchange Act of 1934, including, without limitation, statements regarding the continued effectiveness of our MaxCS Softswitc, an IP-PBX and Contact Center software solution.
The forward-looking statements contained in this press release are also subject to unknown risks and uncertainties, including but not limited to, risks related to AltiGen’s limited operating history. For a more detailed description of AltiGen’s performance, please refer to AltiGen’s audited Annual Report filed with the OTCQX over-the-counter market for the fiscal year ended September 30, 2015. Since these statements involve risks and uncertainties and are subject to change at any time, the Company’s actual results could differ materially from expected results. Forward-looking statements speak only as of the date the statement was made. The Company does not undertake any obligation to update any forward-looking statements.