Call Routing Archives

How an Improved Call Center Will Satisfy Members

Credit unions and members go hand in hand. Member experience and communication solutions, again, go hand in hand. One cannot exist without the other, and more importantly one cannot succeed without the other. If members had the chance to rate your credit union’s call center, would you be timid to hear their insights? If you’re […]

Are you getting the most out of Office 365?

For companies who have made the transition to Office 365, they are now facing the task of best utilizing all the features to drive effective use and achieve business value through incorporating appropriate Office 365 capabilities into day-to-day work. From external communications, call center applications, or internal Unified Communications initiatives, Office 365, coupled with Skype for Business, provides an […]

Press Release: AltiGen Announces MaxACD 7.0

AltiGen Extends Capabilities of Skype for Business and Office 365 with Affordable, All-in-One, Multi-media Contact Center Native Integration enables rapid and easy deployment of powerful ACD, Web Chat and intelligent routing features. SAN JOSE, CA–(Marketwired – March 15, 2016) – AltiGen Communications, Inc. (OTCQX: ATGN), a leading provider of Microsoft-based IP-PBX and Contact Center solutions, […]

View the Video: Game Changer for Universal Communication

What do push “start/stop engine” buttons in cars have in common with your communications systems? Today, we are sharing with our readers the Enterprise Connect Microsoft Keynote speaker, Zig Serafin, Corporate Vice President at  Skype Business Services for Microsoft, as he presents “A game changer for Universal Communication!” View this presentation to learn how Skype for Business […]