AltiGen Extends Capabilities of Skype for Business and Office 365 with Affordable, All-in-One, Multi-media Contact Center
Native Integration enables rapid and easy deployment of powerful ACD, Web Chat and intelligent routing features.
SAN JOSE, CA–(Marketwired – March 15, 2016) – AltiGen Communications, Inc. (OTCQX: ATGN), a leading provider of Microsoft-based IP-PBX and Contact Center solutions, is pleased to announce the general availability of the company’s MaxACD 7.0, multi-channel contact center for Skype for Business and Office 365.
AltiGen’s MaxACD Contact Center 7.0 is based on Microsoft’s recommended architecture, with native integration to Skype for Business utilizing UCMA and UCWA APIs. It adds Web Chat Queuing and Routing to powerful contact center features already present in the current version of MaxACD, which includes: skills-based routing, automatic call distribution, multi-level auto attendant, call recording, and real-time monitoring and reporting. Management and administration has also been made easier with the new web-based Admin console. The new MaxACD 7.0 enables enterprises to enhance customer interaction and improve productivity.
“The new Web Chat functionality will add another dimension to the contact center”, said Aaron Ferraiuolo, President at UpTime Sciences, a leading AltiGen MaxACD partner. “The ability to provide real-time engagement with customers via the website will be very valuable for enterprises that are looking to enhance sales, customer service or support.”
As a turn-key, all software solution, MaxACD runs on industry hardware and can be deployed on-premises or in the cloud utilizing VMware or Hyper-V virtualization. AltiGen offers simple, flexible and cost-effective licensing options which include upfront perpetual or subscription-based licenses.
“With more and more enterprises adopting Skype for Business to replace their old PBX, there is a growing demand for business-critical features like advance auto attendant and sophisticated intelligent routing capabilities” said David Tang, Vice President of Cloud Solutions at AltiGen. “As a native trusted application, MaxACD enhances Skype for Business with the PBX and contact center features required to meet the needs of today’s enterprises.”
To learn more about MaxACD and how it extends valuable features to Skype for Business and Office 365, please visit www.maxacd.com.