VoIP 101: Understanding Skype for Business

Voice Over Internet Protocol (VoIP) is a widely accepted and used form of communication today. Skype is also the most used and well-known video calling platform using VoIP technology.  Skype uses a type of VoIP protocol called peer-to-peer connection, which means that after the user logs into their Skype account there’s no need to manage communication between the sender and the receiver of the call. This makes Skype very easy to use, and secure as well…. and Skype for Business furthers that as the ideal solution for companies big and small.

Skype for Business is a fully integrated business solution that’s free, easy to use, and offers a variety of features in addition to video calling. Skype for Business offers instant web meetings/group calls for both audio and video calls, instant messaging, voicemail, screen sharing, file sharing, and even translates calls so you can talk to someone who speaks a different language. This is a great solution for businesses not only because of the vast number of features. Skype for Business is fully integrated with Office 365, and is in fact included in some licenses, thus allowing your business to operate under one unified communications platform.

Whether your business chooses to adopt Skype for Business or another VoIP platform, there are clear benefits to using VoIP solutions. VoIP allows your business to collect communications data throughout your organization. With VoIP you can:

  • View specific call activity segmented by user, phone number, and location.
  • Analyze employee time to increase efficiency.
  • Create reports based on call history.

If your business is interested in decreasing the cost of communication while increasing efficiency and streamlining your business process, then VoIP is certainly a solution to consider, and Skype for Business is what takes that solution to the next level. Altigen provides Hosted Skype for Business, which allows you to implement the solution for little upfront CapEx, and eases the burden of management. Visit https://www.altigen.com/solutions/ to discover how our communication solutions can help your business.