credit union news Archives
Featured on CUInsight: Member Satisfaction, Inspect What You Expect
AltiGen’s Mike Plumer, Vice President of Sales, was featured in CUInsight this month for his article, Member Satisfaction: Inspect What You Expect. The article is below and is geared towards CU executives looking to improve member experience by measuring member satisfaction: In the manufacturing world, “inspecting what you expect” has been the long-accepted model of ensuring quality. […]