FrontStage Omni-Channel Cloud Contact Center
FrontStage is a complete, integrated, omni-channel contact center solution delivered as a fully managed cloud service.
Designed to enhance your digital customer engagement capabilities, FrontStage offers intelligent routing and queuing for all communications channels – voice, SMS, chat, email, fax, and social media – with integrated end-to-end reporting.
Leveraging your existing technology investments, FrontStage supports a multitude of enterprise PBX platforms – including Microsft Teams, Skype for Business, Teams, Cisco, Avaya, Mitel, MaxCS, Unify, and others.
Deployment is simplified with customizable web clients for agents, supervisors, and system administrators.
FrontStage is the ideal solution to extend complete omni-channel contact center functionality to and manage the performance of, work at home employees.
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With its modular design, FrontStage enables customers to deploy a complete omni-channel contact center solution on demand or simply choose individual applications on a per agent basis as those needs arise.