Artificial Intelligence Archives

The Evolution of AI: From Keyword Recognition to Context-Aware Conversations by Mark Allen, Chief Product and Innovations Officer at Altigen Communications Artificial intelligence has come a long way in the last decade, especially in the field of conversational AI. In its earliest iterations, AI was little more than a clever keyword recognition engine. Early chatbots […]

Using Artificial Intelligence in the Contact Center-A Practical Approach  By Mike Plumer, Altigen VP of Sales  AI is getting a lot of attention.  Capabilities are increasing exponentially, and announcements about breakthroughs and ways in which it could affect future daily life are constantly in the news.  It can all be a bit overwhelming.    In discussions […]

Is There Really an AI Bubble? Debunking the Myths and Unlocking Your Business’s Potential The buzz around artificial intelligence (AI) is inescapable. From news headlines warning of an impending AI bubble to skeptics claiming the technology is overhyped, the narrative seems to focus more on doubt than opportunity. But what if these perceptions are wrong? […]

Back in 2003 Skype was established with the intent to make communications between people cheaper and faster, especially across state and national boundaries. The idea for Skype was sparked by peer-to-peer sharing, which meant as more people downloaded and used Skype, the better the connection would become for each user. As an added incentive, Skype […]