WorkGroup Insights

Real-Time Workgroup and Employee Performance Dashboard

Embrace the Digital Customer Experience and Ensure Optimal Performance

Familiar, Intuitive Interface

A native Microsoft Teams application to provide real-time Workgroup performance metrics inside Microsoft Teams.

Omni-Channel Dashboard

Embrace digital customer experience and ensure optimal performance by monitoring key statistics in real-time.

Display Workgroup Member (Agent) Stats

Monitor Workgroup Memger (agent) presence and individual performance metrics.

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Learn more about Workgroup Insights!

WorkGroup Insights Overview

Workgroup Insights is a native Microsoft Teams application delivering real-time key performance indicators for CoreInteract users in a graphic dashboard format.

Workgroup Insights provides a real-time view of both departmental workgroups and individual workgroup member performance, regardless of their location. Ensure optimal employee performance and enhance the customer experience.

Native Teams Application

Workgroup Insights provides a real-time view of both departmental workgroups and individual workgroup member performance, regardless of their location.  Ensure optimal employee performance and enhance the customer experience.

 

 

View WorkGroup Statistics

Workgroup Insights provides a real-time view of both departmental workgroups and individual workgroup member performance, regardless of their location.  Ensure optimal employee performance and enhance the customer experience.

View WorkGroup Member Activity

Monitor WorkGroup Member prescence, completed conversations, active conversations, average conversation time and total conversation time.

WorkGroupo Insights in Teams
workGroup Stats
WorkGroup Team Stats

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