Embrace the Digital Customer Experience and Ensure Optimal Performance
Familiar, Intuitive Interface
A native Microsoft Teams application to provide real-time Workgroup performance metrics inside Microsoft Teams.
Omni-Channel Dashboard
Embrace digital customer experience and ensure optimal performance by monitoring key statistics in real-time.
Display Workgroup Member (Agent) Stats
Monitor Workgroup Member (agent) presence and individual performance metrics.
Learn more about Workgroup Insights!
Workgroup Insights Overview
Workgroup Insights is a native Microsoft Teams application delivering real-time key performance indicators for CoreInteract users in a graphic dashboard format.
Workgroup Insights provides a real-time view of both departmental workgroups and individual workgroup member performance, regardless of their location. Ensure optimal employee performance and enhance the customer experience.
Native Teams Application
Workgroup Insights provides a real-time view of both departmental workgroups and individual workgroup member performance, regardless of their location. Ensure optimal employee performance and enhance the customer experience.
View Workgroup Statistics
Workgroup Insights provides a real-time view of both departmental workgroups and individual workgroup member performance, regardless of their location. Ensure optimal employee performance and enhance the customer experience.
View Workgroup Member Activity
Monitor Workgroup Member prescence, completed conversations, active conversations, average conversation time and total conversation time.
