FrontStage for MaxCloud

A Complete, Integrated Omni-Channel Contact Center delivered as a Managed Service

Engage your Customers using their Preferred Communications Channels leveraging the power of MaxCloud.

Enrich your Customer’s Experience

Engage your customers throughout their entire journey – via voice and digital channels (chat, email, SMS, email, and social media)

Empower your Agents

FrontStage provides all of the tools required by your agents to interact with your customers quickly and efficiently

Extend the Functionality of MaxCloud

Native PBX integration delivers all interactions within a dedicated app, eliminating the need for a separate call processing platform.

Call center agent with headset working on support hotline in modern office with copy space. Portrait of mature positive agent in conversation with customer over headset looking at camera. Consulting and assistance service customer support.

FrontStage for MaxCloud Overview

Built on the Microsoft Bot Framework, deployed in Azure, and integrated with Altigen’s MaxCloud, FrontStage offers intelligent routing and queuing for all communications channels. Drive improved customer experience using your customers’ preferred communications channels.

Improved Customer Experience

Deliver a consistent customer experience across all voice and digital communications channels.

Increased Agent Productivity

A simple, integrated UI enables agents to respond to customer requests – quickly and efficiently.

Gain Valuable Actionable Insights

Performance driven data and analytics enable organizations to optimize the customer journey.

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