Receive, Log and Track Customer Interactions
Take Control of the Customer Experience with a 360° View within Microsoft Teams
Learn more about CoreEngage!
CoreEngage provides end users with views, capabilities, screens and information about incoming calls, SMS messages, emails and other omni-channel interactions delivered in a SaaS model.
For users assigned to multiple workgroups/queues that may need to move between workgroups/queues, CoreEngage provides a way to indicate availability to take customer communications in selected workgroups/queues. This adds simplicity by using the same screen to accept (or reject) interactions.
Receive Customer Interactions in Teams
Bring omni-channel customer communications directly into Microsoft Teams with CoreEngage.
Set Status and Sign In/Out of Workgroups
Quickly sign into assigned workgroups to assist or receive omni-channel interactions.
View WorkGroup Member Status
Keep track of your workgroups and team members to ensure the customer experience is always optimal.
Ready to find out more about CoreEngage?