Blog: Uncategorized

Joe Hamblin Joins Altigen

We’re pleased to announce that Joe Hamblin has joined Altigen’s executive management team as Vice President & General Manager of Altigen’s Microsoft Teams business unit. A long-time industry executive with extensive experience in communications, cloud, and Microsoft technologies, Hamblin will...

Altigen Acquires Blue Panda’s CoreInteract Platform

Altigen today announced that it has acquired certain assets of Blue Panda Communications, LP, including its CoreInteract platform, a cloud-based digital customer engagement solution for Microsoft Teams. This strategic acquisition is an integral component of Altigen’s strategy to deliver the...

Altigen Partners with Code Software

Altigen Communications has selected Code Software, developers of world-class reporting, analytics and management solutions for industry-leading Unified Communications platforms, as its strategic supplier for cloud-based Call Reporting and Recording solutions for Microsoft Teams. Code’s solutions will be deployed in Microsoft...

Next Gen Omni-Channel Contact Center

Altigen’s native Teams Contact Center Cloud service utilizes Microsoft’s speech Recognition for Auto attendant and IVR systems. We utilize some of the best performing Speech Recognition engines available. Choosing to integrate with Microsoft Speech Recognition was not just about the...

Skype for Business Online is Retiring

MICROSOFT TO RETIRE SKYPE FOR BUSINESS ONLINE After July 31, 2021 Office 365 users will no longer be able to access Skype for Business Online, instead the user will be directed to log on to Microsoft Teams. For companies interested...

Direct Routing Solution for Microsoft Phone System

Altigen is now offering its Direct Routing solution for Microsoft Phone System. Direct Routing enables service providers using Microsoft certified Session Border Controllers (SBC) to connect directly to Microsoft Phone System. This further allows customers to choose a service provider...