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Altigen Communications Announces Major Updates to CoreInteract for Microsoft Teams

Altigen Communications Announces Major Updates to CoreInteract for Microsoft Teams Native digital customer engagement platform enhances Microsoft Teams user experience Milpitas, CA – January 9, 2023 – Altigen Communications, Inc. (OTCQB: ATGN), a Silicon Valley-based cloud solutions provider for the Unified Communications as a Service (UCaaS), Contact Center as a Service (CCaaS) and our Customer Engagement […]

Joe Hamblin Joins Altigen

We’re pleased to announce that Joe Hamblin has joined Altigen’s executive management team as Vice President & General Manager of Altigen’s Microsoft Teams business unit. A long-time industry executive with extensive experience in communications, cloud, and Microsoft technologies, Hamblin will provide strategic direction, product vision, and day to day management of Altigen’s newly formed Microsoft […]

Altigen Acquires Blue Panda’s CoreInteract Platform

Altigen today announced that it has acquired certain assets of Blue Panda Communications, LP, including its CoreInteract platform, a cloud-based digital customer engagement solution for Microsoft Teams. This strategic acquisition is an integral component of Altigen’s strategy to deliver the industry’s most complete suite of integrated solutions and services for Microsoft Teams. Blue Panda, headquartered […]

Altigen Partners with Code Software

Altigen Communications has selected Code Software, developers of world-class reporting, analytics and management solutions for industry-leading Unified Communications platforms, as its strategic supplier for cloud-based Call Reporting and Recording solutions for Microsoft Teams. Code’s solutions will be deployed in Microsoft Azure, fully integrated with Altigen’s Teams service delivery platform, and delivered by Altigen as a […]

Next Gen Omni-Channel Contact Center

Altigen’s native Teams Contact Center Cloud service utilizes Microsoft’s speech Recognition for Auto attendant and IVR systems. We utilize some of the best performing Speech Recognition engines available. Choosing to integrate with Microsoft Speech Recognition was not just about the fact that our solution is native to Teams, but the high performance and reliability of […]

Skype for Business Online is Retiring

MICROSOFT TO RETIRE SKYPE FOR BUSINESS ONLINE After July 31, 2021 Office 365 users will no longer be able to access Skype for Business Online, instead the user will be directed to log on to Microsoft Teams. For companies interested in migrating to Teams, and Teams Phone System, check out Altigen’s Direct Routing, Integrated Applications […]

Direct Routing Solution for Microsoft Phone System

Altigen is now offering its Direct Routing solution for Microsoft Phone System. Direct Routing enables service providers using Microsoft certified Session Border Controllers (SBC) to connect directly to Microsoft Phone System. This further allows customers to choose a service provider with a certified solution as an alternative to Microsoft Calling Plans. Altigen’s Direct Routing solution […]

5 Ways Live Chat Can Improve Your Website

With technology improving everyday, customers expect more features and customization within an online experience. E-commerce experiences are also expected to be simple and seamless, as that is the new norm. The expansion of e-commerce creates more noise in the marketplace, forcing businesses to increase their competitive advantage. One way that businesses can stay competitive is […]

What Can You Gain from Microsoft Phone System?

PBX has been the tried and true solution for office communication over the past several decades. However, in recent years, PBX alone has not been able to provide the range of services that many businesses need. PBX systems have also become increasingly difficult to integrate with other communication services, and finding a product that is […]

Is Your PBX Worth the Cost?

PBX phone systems have always been a tried and true method of communication for businesses. However, now that other technologies are available, is up-keeping your PBX lines worth the cost? In most cases, the answer is no. There are several other options that have more features for a lower price, so if you’re in the […]