The early years
Altigen has a rich history of innovation and industry firsts. The original concept behind our company was to create a standards-based business phone system that could be self-administered by the IT department.
In 1996 this was quite revolutionary, bucking the black box, proprietary model which had existed for nearly 30 years (Lucent, Nortel, Siemens, etc.). Our solution was also the industry’s first Microsoft based phone system, and continues to utilize Microsoft technologies at its core today.
In 1998, we expanded our solutions portfolio by developing an integrated suite of robust contact center applications. This allowed thousands of businesses, which were previously unwilling to spend the exorbitant dollars required for proprietary contact center solutions, to make significant improvements in how they communicated with customers. That same year, we introduced one of the world’s first PBX systems supporting Voice over IP. While this is the de facto standard today, at the time this was a major step forward for companies, allowing them to finally integrate communications for distributed locations while significantly cutting their telecom expenses.