Technical Support

Our Customers are our Top Priority

We understand how important it is to have a reliable communications solution for your business.  Along with our network of worldwide partners, we strive to deliver world-class, worry-free technical support to ensure optimal uptime.

Technical Support Overview

Customer/Partner How to Get Help?
  • Customers who purchased solutions from an Authorized Altigen Partner
  • Contact Altigen Authorized Partner for Assistance
  • Customers who purchased solutions directly from Altigen
  • Contact Altigen support for assistance
  • Call +1 408 597-9000, option 5
  • Make sure you have a valid Customer ID and Tech ID
  • Altigen Authorized Partner
  • Contact Altigen Support for assistance
  • Call +1 408 597-9000, option 5
  • Make sure you have a valid Partner ID and Tech ID

For online training videos and tutorials please go to our YouTube page, here.

Microsoft Teams Guides

Teams Quick Start Guide 

Skype for Business Quick Start Guides

MaxCS 9.0.1 Documentation

End-User / Client Manuals

Partner / Deployment Manuals

Polycom Configuration / User Guides for Release 9.0.1

MaxMobile Guides for Release 9.0.1

MaxCS 8.6.1 Documentation

End-User / Client Manuals

Partner / Deployment Manuals

Polycom Configuration / User Guides for Release 8.6.1 

MaxMobile Guides for Release 8.6.1

MaxCS 8.6 Manuals

MaxCS 8.5.1 Manuals

For deployment guides, upgrade guides, gateway manuals, and third-party configuration guides, Altigen Certified Partners can log into the Altigen Knowledgebase: https://know.altigen.com/

MAXCS 8.5 Update 1 Polycom IP Phone Manuals

MAXCS 8.5 Update 1 MaxMobile Manuals

Altigen IP Phone Manuals

Other Phone Manuals

MaxACD Release 7.1 Documentation

For deployment guides, upgrade guides, and third-party configuration guides, Altigen Certified Partners can log into the Altigen Knowledgebase: https://know.altigen.com/

MaxACD Release 7.0 Documentation

MaxChat Manuals

These Quick-Start guides help administrators and agents come up to speed on Altigen’s MaxChat service.

MaxFax Documentation

Partner Articles

This new tab will contain articles and configuration guides for Altigen Certified Partners. Remember to also check the Altigen Knowledgebase for information: https://know.altigen.com/.