instant messaging Archives

How Important is Auto Attendant to your Unified Communications Strategy?

Asking this question for most businesses is like asking “how important is the air you breathe to your staying alive strategy?”  Auto Attendant is an absolute necessity for a business, especially one with an internal help desk or call center, as are many of the other advanced calling features today’s UC platforms are lagging behind […]

What is Your Help Desk Missing with Skype for Business?

For every business who has adopted Skype for Business for robust Unified Communications features such as instant messaging, web conferencing, collaboration, and it’s integration with Microsoft Office 365, there is a business not ready to make the move due to communication requirements not included with the solution. More often than not, businesses who run internal help desks […]

Improve Outdated Communications with Skype for Business Federation Feature

We have been discussing the many features of Skype for Business as part of your organization’s overall Unified Communications strategy. It is an immensely powerful tool when it comes to improving intra-company communications, and has numerous features to assist in communicating with the “outside world,” such as the ability to initiate a web meeting with […]

Skype on the Go with Business Mobile Client

If you watched the Olympics, no doubt you saw the commercial with Christoph Waltz, discussing “busy, busy, busy” Americans using their mobile phones to multi-task everything (you can view the commercial here). The image of Waltz in dreads as he checks email on vacation, or as a mother soothing her baby while surfing the web on […]

Working Remotely Just Got Even Easier with UCaaS

Working remotely is not a new idea. In fact, the term “telecommuting” was first coined in 1972 by employees working on a NASA communication system, and in 1979, the Washington Post published an article called “Working at Home Can Save Gasoline“, which is often credited with introducing the idea of working remotely, and a year later led to the first conference […]

Unified Communications: Google Hangouts vs. Skype for Business

As presented in previous articles, Skype for Business is a rebranded version of Lync, Microsoft’s business communication tool. It was launched in mid 2015 by Microsoft, and is full of enterprise Unified Communication features, with great tools for company collaboration. But Skype for Business is by no means perfect (although Microsoft is always making changes to enhance the product and correct […]

Are you getting the most out of Office 365?

For companies who have made the transition to Office 365, they are now facing the task of best utilizing all the features to drive effective use and achieve business value through incorporating appropriate Office 365 capabilities into day-to-day work. From external communications, call center applications, or internal Unified Communications initiatives, Office 365, coupled with Skype for Business, provides an […]

Intro to Office 365: Instant Messaging with Skype For Business

In this continuing series offered to educate our readers on Office 365, today we look at the benefits of the instant messaging feature within Skype for Business. For starters, if you don’t know, Microsoft acquired Skype in mid 2011, and in 2015 Microsoft renamed their Lync Corporate Communications platform as Skype for Business. One of […]