Support

Customer Support

Altigen understands the importance of having a reliable unified communications solution for your business and has made customer care a top priority.  Along with our network of worldwide partners, we strive to deliver best-in-class customer support to ensure your business experiences optimal uptime and minimal disruptions.

Customer/Partner How to get Help?
  • Customer who purchased solutions from an Authorized Altigen Partner
  • Contact Altigen Authorized Partner for Assistance
  • Customer who purchased solution directly from Altigen
  • Contact Altigen support for assistance
  • Call +1 408 597-9000, option 5
  • Make sure you have a valid Customer ID and Tech ID
  • Altigen Authorized Partner
  • Contact Altigen Support for assistance
  • Call +1 408 597-9000, option 5
  • Make sure you have a valid Partner ID and Tech ID

Training Videos

MaxACD MaxSupervisor Training Video:

MaxACD MaxAgent Training Video:

MaxCS MaxSupervisor Training Video:

MaxCS MaxCommunicator Training Video:

MaxCS MaxAgent Training Video:

 

Microsoft Teams Guides

Teams Quick Start Guide 

Skype for Business Quick Start Guides

MaxCS 8.6.1 Documentation

End User / Client Manuals

Partner / Deployment Manuals

Polycom Configuration / User Guides for Release 8.6.1 

MaxMobile Guides for Release 8.6.1

MaxCS 8.6 Manuals

MaxCS 8.5.1 Manuals

For deployment guides, upgrade guides, gateway manuals, and third-party configuration guides, Altigen Certified Partners can log into the Altigen Knowledgebase: https://know.altigen.com/

MAXCS 8.5 Update 1 Polycom IP Phone Manuals

MAXCS 8.5 Update 1 MaxMobile Manuals

Altigen IP Phone Manuals

Other Phone Manuals

MAXCS 8.5 Manuals

For deployment guides, gateway manuals, and third-party configuration guides, Altigen Certified Partners can log into the Altigen Knowledgebase: https://know.altigen.com/

MAXCS 8.5 Polycom IP Phone Manuals

MAXCS 8.5 MaxMobile Manuals

Altigen IP Phone Manuals

MaxACD Release 7.1 Documentation

For deployment guides, upgrade guides, and third-party configuration guides, Altigen Certified Partners can log into the Altigen Knowledgebase: https://know.altigen.com/

MaxACD Release 7.0 Documentation

MaxChat Manuals

These Quick-Start guides help administrators and agents come up to speed on Altigen’s MaxChat service.

 

MaxFax Documentation

Coming Soon!

  • Ordering MaxFax
  • Using MaxFax

Partner Articles

This new tab will contain articles and configuration guides for Altigen Certified Partners. Remember to also check the Altigen Knowledgebase for information: https://know.altigen.com/.