Support

Customer Support

Altigen understands the importance of having a reliable unified communications solution for your business and has made customer care a top priority.  Along with our network of worldwide partners, we strive to deliver best-in-class customer support for all our products to ensure your business experiences optimal uptime and minimal disruptions.

Customer/Partner How to get Help?
  • Customer who purchased solutions from an Authorized Altigen Partner
  • Contact Altigen Authorized Partner for Assistance
  • Customer who purchased solution directly from Altigen
  • Contact Altigen support for assistance
  • Call +1 408 597-9000, option 5
  • Make sure you have a valid Customer ID and Tech ID
  • Altigen Authorized Partner
  • Contact Altigen Support for assistance
  • Call +1 408 597-9000, option 5
  • Make sure you have a valid Partner ID and Tech ID

Training Videos

MaxACD MaxSupervisor Training Video:

MaxACD MaxAgent Training Video:

MaxCS MaxSupervisor Training Video:

MaxCS MaxCommunicator Training Video:

MaxCS MaxAgent Training Video:

Microsoft Teams Guides

Teams Quick Start Guide 

Skype for Business Quick Start Guides

MaxCS 9.0.1 Documentation

End-User / Client Manuals

Partner / Deployment Manuals

Polycom Configuration / User Guides for Release 9.0.1

MaxMobile Guides for Release 9.0.1

MaxCS 8.6.1 Documentation

End-User / Client Manuals

Partner / Deployment Manuals

Polycom Configuration / User Guides for Release 8.6.1 

MaxMobile Guides for Release 8.6.1

MaxCS 8.6 Manuals

MaxCS 8.5.1 Manuals

For deployment guides, upgrade guides, gateway manuals, and third-party configuration guides, Altigen Certified Partners can log into the Altigen Knowledgebase: https://know.altigen.com/

MAXCS 8.5 Update 1 Polycom IP Phone Manuals

MAXCS 8.5 Update 1 MaxMobile Manuals

Altigen IP Phone Manuals

Other Phone Manuals

MaxACD Release 7.1 Documentation

For deployment guides, upgrade guides, and third-party configuration guides, Altigen Certified Partners can log into the Altigen Knowledgebase: https://know.altigen.com/

MaxACD Release 7.0 Documentation

MaxChat Manuals

These Quick-Start guides help administrators and agents come up to speed on Altigen’s MaxChat service.

MaxFax Documentation

Partner Articles

This new tab will contain articles and configuration guides for Altigen Certified Partners. Remember to also check the Altigen Knowledgebase for information: https://know.altigen.com/.