Support

Customer Support

Altigen understands the importance of having a reliable unified communications solution for your business and has made customer care a top priority.  Along with our network of worldwide partners, we strive to deliver best-in-class customer support to ensure your business experiences optimal uptime and minimal disruptions.

Customer/Partner How to get Help?
  • Customer who purchased solutions from an Authorized Altigen Partner
  • Contact Altigen Authorized Partner for Assistance
  • Customer who purchased solution directly from Altigen
  • Contact Altigen support for assistance
  • Call +1 408 597-9000, option 5
  • Make sure you have a valid Customer ID and Tech ID
  • Altigen Authorized Partner
  • Contact Altigen Support for assistance
  • Call +1 408 597-9000, option 5
  • Make sure you have a valid Partner ID and Tech ID

Training Videos

MaxACD MaxSupervisor Training Video:

MaxACD MaxAgent Training Video:

MaxCS MaxSupervisor Training Video:

MaxCS MaxCommunicator Training Video:

MaxCS MaxAgent Training Video:

 

Skype for Business Quick Start Guides

MaxCS 8.6 Manuals

Coming soon!

  • New Features Guide

MaxCS 8.5 Update 1 Manuals

For deployment guides, upgrade guides, gateway manuals, and third-party configuration guides, Altigen Certified Partners can log into the Altigen Knowledgebase: https://know.altigen.com/

MAXCS 8.5 Update 1 Polycom IP Phone Manuals

MAXCS 8.5 Update 1 MaxMobile Manuals

Altigen IP Phone Manuals

Other Phone Manuals

MAXCS 8.5 Manuals

For deployment guides, gateway manuals, and third-party configuration guides, Altigen Certified Partners can log into the Altigen Knowledgebase: https://know.altigen.com/

MAXCS 8.5 Polycom IP Phone Manuals

MAXCS 8.5 MaxMobile Manuals

Altigen IP Phone Manuals

MAXCS 8.0 CU1 Manuals

MAXCS 8.0 Manuals

MaxACD Release 7.1 Documentation

Coming soon!

  • MaxACD 7.1 New Features Guide
  • Advanced Call Router Manual
  • CDR Search Manual
  • Administration Manual
  • MaxAgent Manual
  • MaxSupervisor Manual
  • MaxInsight Manual
  • MaxReports Manual
  • VRManager Manual

For deployment guides, upgrade guides, and third-party configuration guides, Altigen Certified Partners can log into the Altigen Knowledgebase: https://know.altigen.com/

MaxACD Release 7.0 Documentation

MaxChat Manuals

These Quick-Start guides help administrators and agents come up to speed on Altigen’s MaxChat service.