- Support
- Microsoft Teams Guides
- Skype for Business Guides
- MaxCS Manuals
- MaxACD Manuals
- MaxChat Manuals
- MAXFAX
- Partner Articles
Customer Support
Altigen understands the importance of having a reliable unified communications solution for your business and has made customer care a top priority. Along with our network of worldwide partners, we strive to deliver best-in-class customer support to ensure your business experiences optimal uptime and minimal disruptions.
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Training Videos
MaxACD MaxSupervisor Training Video:
MaxACD MaxAgent Training Video:
MaxCS MaxSupervisor Training Video:
MaxCS MaxCommunicator Training Video:
MaxCS MaxAgent Training Video:
Microsoft Teams Guides
Skype for Business Quick Start Guides
MaxCS 9.0.1 Documentation
- Coming Soon!
MaxCS 8.6.1 Documentation
End User / Client Manuals
- New Features Guide
- Administration Manual – updated 7/13/2020
- Advanced Call Router Manual
- AltiConsole Manual
- AltiReport Manual – updated 5/5/2020
- CDR Manual
- MaxAgent Manual – updated 1/16/2020
- MaxCommunicator Manual
- MaxInsight Manual
- MaxOutlook Manual
- MaxSupervisor Manual – updated 5/11/2020
- Quality Management Manual – updated 12/5/2019
- VRManager Pro Manual – updated 5/10/2020
- System Report Management Guide – From the MaxCS Administration Manual
- E1-R2 and E1 ISDN PRI Installation Guide – From the MaxCS Administration Manual
Partner / Deployment Manuals
- Softswitch Deployment Guide – updated 5/2020
- Upgrade Guide
- SCCM Remote Installation Guide
- Remote Client (Group Policy) Deployment Guide
- Salesforce Configuration Guide
Polycom Configuration / User Guides for Release 8.6.1
- Polycom Configuration Guide – updated 5/2020
- Polycom VVX User Guide
- Polycom SoundPoint User Guide
- Polycom RealPresence User Guide
- Polycom D60 User Guide
MaxMobile Guides for Release 8.6.1
MaxCS 8.6 Manuals
MaxCS 8.5.1 Manuals
- New Features Guide
- Administration Manual updated 12/2018; updated 8/2019
- Advanced Call Router Manual
- AltiConsole Manual
- AltiReport Manual updated 1/2019
- ChatBeacon Manual
- CDR Manual
- MaxAgent Manual updated 3/2019
- MaxCommunicator Manual
- MaxInsight Manual
- MaxOutlook Manual
- MaxSupervisor Manual – updated 6/14/2019
- Quality Management Guide
- VR Manager Pro Manual
- Voicemail & Feature Code Quick Reference
For deployment guides, upgrade guides, gateway manuals, and third-party configuration guides, Altigen Certified Partners can log into the Altigen Knowledgebase: https://know.altigen.com/
MAXCS 8.5 Update 1 Polycom IP Phone Manuals
- MaxCS 8.5 Update 1 Polycom IP Phone Configuration Guide updated 1/2019
- MaxCS 8.5 Update 1 Polycom VVX User Guide updated 11/2018
- MaxCS 8.5 Update 1 Polycom D60 Configuration Guide
- MaxCS 8.5 Update 1 Polycom SoundPoint User Guide updated 11/2018
- MaxCS 8.5 Update 1 Polycom RealPresence Configuration Guide
MAXCS 8.5 Update 1 MaxMobile Manuals
- MaxMobile User Guide, iPhone PDF updated 4/2019
- MaxMobile User Guide, iPhone, eBook – New April 2019
- MaxMobile Quick Reference, iPhone PDF updated 4/2019
- MaxMobile Quick Reference, iPhone, eBook New April 2019
- MaxMobile User Guide, Android PDF
- MaxMobile User Guide, Android, eBook
- MaxMobile Quick Reference, Android PDF
- MaxMobile Quick Reference, Android, eBook
Altigen IP Phone Manuals
Other Phone Manuals
- Panasonic KX-TPA60 User Manual New 12/26/2018
MaxACD Release 7.1 Documentation
- MaxACD 7.1 New Features Guide
- Advanced Call Router Manual
- CDR Search Manual
- Administration Manual
- MaxAgent Manual
- MaxSupervisor Manual
- MaxInsight Manual
- MaxReports Manual
- VRManager Manual
For deployment guides, upgrade guides, and third-party configuration guides, Altigen Certified Partners can log into the Altigen Knowledgebase: https://know.altigen.com/
MaxACD Release 7.0 Documentation
- MaxACD 7.0 New Features Guide
- Advanced Call Router Manual
- CDR Search Manual updated 8/2018
- Administration Manual updated 3/2017, 6/2018, 7/2018
- MaxAgent Manual updated 4/2018
- MaxSupervisor Manual
- MaxInSight Manual updated 8/2017
- MaxReports Manual updated 5/2017, 7/2017, 9/2017, 9/2018
- VRManager Manual
MaxChat Manuals
These Quick-Start guides help administrators and agents come up to speed on Altigen’s MaxChat service.
MaxFax Documentation
Partner Articles
This new tab will contain articles and configuration guides for Altigen Certified Partners. Remember to also check the Altigen Knowledgebase for information: https://know.altigen.com/.