Industry: Financial Services
Headquarters: Lincoln, NE
# of Employees: 200+
“Our monthly phone costs decreased from $6,000 to $2,400 per month.”
Andrew Cooper, Assistant VP, Information Systems
A Full-service Community Bank
First State Bank Nebraska is a full-service community bank in southeast Nebraska established in 1912 as a state charter bank. Today, First State Bank Nebraska currently has 17 locations in the communities of Lincoln, Hickman, Yutan, Wilber, Hallam, Dorchester, Cortland, Firth, Filley, DeWitt, Pickrell, Western, and Waverly and loan production offices in Beatrice and Valley.
First State Bank Nebraska strives to provide the latest banking technology products while delivering exceptional customer service. The bank is proud of the steady growth, increased services to customers and the involvement of employees, officers and directors in civic organizations and community functions.
The Challenge: Integrating Multiple Branch Locations
As a result of its acquisition strategy, First State Bank Nebraska implemented a systematic plan to integrate all applications and networks across locations. The primary challenges were determined to
- Decrease carrier equipment and administrative costs
- Integrate all branch location communications
- Centrally administer all locations remotely
- Enable bank managers to monitor customer interactions
- Easily scale to accommodate future expansion plans
The Solution: AltiGen’s all Software IP PBX
After evaluating numerous solutions from multiple vendors, First State Bank Nebraska selected AltiGen’s IP PBX on due to its software-based architecture and ability to meet all current and anticipated future requirements.
After installing the AltiGen solution in First State Bank Nebraska’s data center in Lincoln the remote branch banks were added to the system, resulting in a single, integrated centrally managed solution. The entire deployment, including administrative and end user training, was completed in less than a week.
The implementation of the AltiGen IP PBX immediately resulted in improved management and control, allowing the bank’s centralized IT staff to centrally administer the system across all locations. According to Andrew Cooper, First State Bank Nebraska’s Assistant Vice President of Information Systems, “The AltiGen system allowed us to build a foundation for future growth and unify communications. Immediately we saw efficiencies and reduced costs.”