Industry: Nearshore outsourcing provider
Headquarters: Alpharetta, GA
# of Employees: 200+
“AltiGen offers the opportunity to use best in class hardware, and fully vetted, non-proprietary software while allowing us to take advantage of the newest technology like SIP and Virtualization. Clear Harbor saw AltiGen as a distinct opportunity to break from the restrictive nature of traditional platforms and deliver services and solutions that set it apart from its competition.”
Warren Smay, Vice President, IT
Leading nearshore outsourcing provider
Clear Harbor, LLC, founded in 2005, has been recognized by Inc. Magazine as an Inc. 5000 member for five consecutive years. Founded in 2005, the company has steadily gained respect in the Business Process Outsourcer space as an innovative, customer focused business partner. Its near-shore locations in the Caribbean allow it to provide convenient, cost-effective business service solutions to its customers and in the process have established a solid reputation in the E-Commerce, Insurance, Cable and Consumer Products industry.
Customizable, Geographically Redundant Contact Center Solution
Clear Harbor looked to AltiGen to provide a highly customizable, all software based platform they could self-administer. After operating several years on a traditional ACD and trialing several cloud solutions, Clear Harbor chose AltiGen as its core voice platform. With 200+ implementation of an all software, geographically redundant system for their contact center as a service was the focus.
“I was already very familiar with AltiGen prior to coming to Clear Harbor,” said Warren Smay, Vice President of IT. “My previous experiences with AltiGen convinced me that it was the Swiss Army knife of voice platforms, and ideal for our nearshoring operations. For Clear Harbor to differentiate its services while also operating a resilient and easy-to-manage system, we needed the unique combination of features that AltiGen provides.”
The specific features Clear Harbor embraced in the solution were:
- Ability to host in a redundant environment
- Ability to customize the product themselves using our software developers kit
- Self-administration of the product
- Great value vs. cost through bundled licensing
- Quick scalability as customers are added
AltiGen’s MaxCS Softswitch
The engagement with Clear Harbor includes provisioning AltiGen’s MaxCS Softswitch, an IP-PBX and Contact Center software, in geo-redundant data centers for the more than 200 distributed contact center agents. This deployment allows Clear Harbor to customize the product using AltiGen’s MaxCS software developer’s kit, an extremely flexible set of development options, as well as create a reliable business continuity strategy.