Unified Communication Application Development and Customization Services
Altigen’s Professional Services team helps you maximize the capabilities and benefits of your Unified Communications solution. Our team has 20+ years of successful experience in developing software applications and integrations, such as:
- CRM screen pops
- Database-driven call routing
- Customer IVR workflows
- and many more custom communications solutions
Experienced software developers, we use the latest methodologies and industry standard APIs to create custom applications and integrations, and are well versed in Microsoft technologies. If you’re looking to extend the capabilities of Phone System, Teams or Skype for Business in order to address unique business requirements, the Altigen Professional Services team is here to help.
Types of Application Development and Customization
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CRM Integration – We can help integrate your CRM application (Salesforce.com, Dynamics, ServiceNow, etc…) to Microsoft Phone System, Teams or Skype for Business to enable screen Pops and Click-to-dial. |
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Data-driven Call Routing – Leveraging our Advanced Call Router engine, we can integrate with your database to enable sophisticated intelligent call routing based on data such as case ID, DID, etc. Read our Case Studies from FiServ and Affiliated Technology Solutions. |
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Intelligent IVR Routing – Utilizing our flexible IVR platform, we can integrate with your credit card processing platform to create an IVR driven automated pay by phone solution. In addition, we can build custom IVR call flows to intelligently route calls based on decision trees and questions and answers. See case study. Read our Case Studies from Capital Anesthesia Billing Services and Arizona Legal Services. |