Microsoft Teams Calling and Direct Routing

Teams, Microsoft’s new hub for teamwork and communications in Office 365, now also provides integrated chat, online meetings and Phone System functionality built on Skype and Skype for Business.  Microsoft’s vision for Intelligent Communications includes bringing a complete set of Skype for Business capabilities into Microsoft Teams and Teams as the core communications client in Office 365.  Click here for the Skype for Business to Teams Capabilities Roadmap.

One notable difference with Teams, compared to Phone System, is that Microsoft has enabled Direct Routing for Teams.  Instead of requiring customers to purchase a Domestic or International Calling Plan from Microsoft, customers using Teams have the option to use their preferred SIP trunk or PSTN provider.

Altigen provides Direct Routing for Teams, enabling customers to use our cost effective SIP Trunk service and advanced routing and queuing applications.

We also offer complete, end to end managed services covering migration planning, deployment and support for Teams Phone System and Altigen’s advanced call routing and queuing applications.

Altigen’s Direct Routing for Teams

With Altigen SIP trunks, calls can be directly routed directly to Teams or to Altigen’s cloud Auto Attendant, for advanced call routing and queuing.  With Direct Routing our customers benefit from lower SIP trunk costs as well as being able to use Altigen’s advanced call routing and queuing applications in conjunction with Teams.

Altigen’s Solutions and Services Overview

Altigen adds fully integrated advanced call routing and queuing applications to Phone System.  Our applications include enterprise Auto Attendant, Advanced Call Router (providing data directed call routing), MaxGoups workgroup call routing, MaxACD corporate contact center, MaxChat web chat routing and queuing, Call Recording and Call Reporting.  All of our applications are deployed in the Altigen cloud, are federated with Office 365 and Phone System, and are delivered as a fully managed service.

In addition, we offer a complete set of end to end managed services to get your organization up and running on Phone System quickly and smoothly.  Our services include migration planning, deployment, training and ongoing support.