Microsoft Skype for Business, Phone System and Teams

Microsoft Skype for Business, Phone System and Teams 

There are a number of choices available to customers considering the deployment of Microsoft’s Unified Communications solutions.

Having several options to choose from, customers must decide which is the best deployment option for their company.

As experts in Microsoft communications technologies, Altigen is your single provider for all of Microsoft’s communications solutions, including Phone System, Teams and Skype for Business. We help you determine which solution is right for your company and manage the entire process – from migration planning and deployment, to training and support.

Whether your organization is interested in deploying Phone System or Teams in the Microsoft cloud, or Skype for business on premises or in the Altigen cloud, our integrated routing and queuing solutions and end-to-end manage services will provide the optimal user experience for your Microsoft Unified Communications solution.

Solutions Summary:

Skype for Business Microsoft Skype for Business, the world’s leading enterprise Unified Communications platform, provides Instant Messaging, Presence, Voice and Video Calling, Desktop Sharing, Web Conferencing and Mobility capabilities. Skype for Business is available from Altigen as a fully managed hosted solution or can be deployed on premises.
Microsoft Phone System (formerly Cloud PBX) enables Skype for Business enterprise communications features within Office 365 by simply adding the appropriate licensing for Phone System, Audio Conferencing and Calling Plans. This solution is hosted by Microsoft along with Office 365.
Microsoft Teams is the new hub for teamwork and communications in Office 365. As part of Microsoft’s intelligent communications vision, Skype for Business and Phone System capabilities are being built into Teams. Over time Teams will become the single client interface for all collaboration and communications.

 

For all of the above solutions, Altigen adds fully integrated advanced call routing and queuing applications, including enterprise Auto Attendant, Advanced Call Router (providing data directed call routing), MaxGroups workgroup call routing, MaxACD corporate contact center, MaxChat web chat routing and queuing, Call Recording and Call Reporting.

In addition, we offer a complete set of end-to-end managed services to get your organization up and running quickly and smoothly. Our services include migration planning, deployment, training and ongoing support.