a Solution for Workgroup Call Routing and Queuing

MaxGroups Workgroup Call Routing and Queuing

MaxGroups is an integrated application which enhances Phone System, Teams and Skype for Business offering simple set up and management for departmental and workgroup call routing, queuing and reporting requirments.

Specifically designed for the needs of organizational workgroups and departments, MaxGroups enables line of business managers to easily configure call routing and queuing rules for their departments, then manage, track or report on those inbound calls.  As such, MaxGroups puts control in the hands of departmental managers while removing the burden of support from the IT organization.

MaxGroups Solution Overview

Enterprise Auto Attendant enables your company to professionally greet callers, then route calls based on caller selections, digit collection (e.g., account number), and your daily/holiday business schedules.
MaxGroups is designed for business managers to easily set up call routing and queuing rules for their departmental knowledge workers.  With four distinct routing rules MaxGroups ensures that every call will be answered in a timely fashion.
The MaxGroups reporting module provides detail and summary workgroup and individual call activity reports, enabling line of business managers to track key performance metrics and maintain customer service levels.

MaxGroups can be deployed by our Certified Partners or by Altigen, and includes administrator and supervisor training.  We also offer application development and customization services for customers having unique, company specific requirements.