MaxCS VoIP Phone System

Deploy on your Premises or Host in our Cloud

MaxCS is an affordable, easy to administer IP PBX which can be deployed on your premises or hosted in our cloud as a managed service. The solution is 100% software based and offers advanced capabilities such contact center, mobility, disaster recovery and integration with Office 365. For customers requiring Unified Communications, we deliver Skype for Business integration. This adds instant messaging, presence, desktop sharing, video calling and web conferencing functionality to MaxCS.

We also provide cost effective SIP Trunk services optimized for MaxCS. Fully managed and supported by Altigen, this offers our customers significant savings over legacy connections such as analog lines or PRI’s.

MaxCS Private Cloud

Altigen offers MaxCS VoIP phone system as a fully managed private cloud service. Hosted in our scalable, geo-redundant datacenter MaxCS Private Cloud:

  • Is a complete PBX and contact center solution
  • Delivered on a dedicated virtual machine for each customer
  • Fully customizable for specific, unique business requirements
  • Includes Altigen’s cost effective SIP trunk service
  • Monitored, managed and supported 24 x 7

Whether you are migrating your existing Altigen phone system to the cloud, or deploying as a first time customer, MaxCS Private Cloud will provide an easy to manage solution that reduces your company’s communications expenses and total cost of ownership (TCO).

Migrating to MaxCloud for Existing MaxCS Customers

Moving to our hosted service is incredibly quick and easy for existing customers.  Do you have an aging Max1000/2000 or Office system? If so, it’s time to migrate to our worry free, fully managed solution.

By migrating, you will gain disaster recovery, eliminate system maintenance and start saving with our cost effective SIP trunking.

Easy Migration Steps:

  1. Your Altigen dealer runs our network test tool to ensure everything will meet technical requirements
  2. The dealer takes a backup of your existing Altigen system (auto attendant, phrases, voice mail, etc. will be saved and migrated)
  3. Your new system is created in our cloud
  4. We port your existing numbers to Alitgen SIP trunking
  5. On the migration day, your phones are pointed to the new MaxCloud system and you’re ready to go.  It’s that easy!

Everything is done in parallel with your existing system, and your users won’t notice a thing.  It’s the same system they’re trained on, just now in the cloud.

A Complete Solution

MaxCS was designed from the ground up as an all software, integrated IP PBX and contact center solution.  Using industry leading Polycom IP phones and our own SIP Trunk service, MaxCS is a complete and cost effective communications solution, which includes:

  • Auto Attendant
  • Comprehensive Enterprise PBX feature set
  • Integrated contact center
  • Office 365 and Skype for Business integration
  • Polycom IP phones (or choice of headsets)
  • Cost effective SIP Trunks

Simple to Manage

One of our primary objectives with MaxCS is to deliver a complete solution which our customers can easily self-manage without requiring day to day IT support.
Our management capabilities include:

  • Intuitive, Windows-based administration
  • Simple set up and configuration
  • Customizable user settings
  • Self provisioning Polycom phones
  • All inclusive, user-based pricing

As an all software PBX solution, MaxCS eliminates the need for expensive proprietary hardware. Customers may choose to deploy on their premises or in our fully managed cloud. For 20+ years we have been delivering a complete solution which is both cost effective and easy to manage. While technology has rapidly changed over the years, MaxCS continues to evolve and adapt to meet the needs of our customers.

Thousands of service driven companies from banking to business services, from physician clinics to professional services organizations, depend on MaxCS every day as their business phone system.

Investment Protection

As an all-in-one software solution, MaxCS is continually enhanced with new features and applications while eliminating the need for expensive proprietary hardware – resulting in longer life and lower costs compared to traditional hardware-based PBX systems – whether deployed on your premises or in our cloud.

Simplified Management

With its suite of integrated applications and intuitive Windows-based administration console, we specifically designed MaxCS to be easy to configure, manage and support.

Lower Communications Costs

Our integrated SIP Trunk service, available for MaxCS on premises and in the cloud, replaces your current telephone service and eliminate separate long distance and toll charges, resulting in a lower telecom bill.

Improve Business Continuity

Not only do we offer built in disaster recovery for MaxCS deployed in our cloud, we also provide our on premises customers the option to back up your MaxCS server to our cloud – protecting your company against system outages and disasters.

Total Flexibility

The same MaxCS software PBX can be deployed on your premises or in our cloud. In fact many of our customers started out with MaxCS on premises and later migrated to the cloud – with no loss of functionality, no additional user training and no need to change out their Altigen IP phones.

The first version of MaxCS was released more than 20 years ago, with the objective of replacing expensive, proprietary PBX systems.

Over the years we’ve added hundreds and hundreds of PBX and contact center features. Most recently we added Office 365 and Skype for Business integration to deliver full Unified Communications capabilities. For companies looking for a complete, cost effective and easy to manage communications solution – MaxCS is the clear choice!

Maxcs enterprise pbx features and applications

All Software IP PBX

A complete, enterprise class VoIP solution including hundreds of features selectable by your company.

Windows Telephony Client

An intuitive Windows client providing users with MaxCS call control, voicemail management, and extension configuration.

Auto Attendant

Automated call answering with multiple business schedules - day, night, holiday, etc. Includes dial by name and customizable music on hold.

Outlook Telephony Client

A desktop plug-in providing all of the capabilities of the Windows Telephony Client in familiar Outlook interface.

Operator Console

Designed for company operators / attendants to easily handle multiple calls while maintaining personalized service for your customers.

Voicemail with Exchange Integration

A complete, integrated solution enabling voicemail retrieval from the desktop phone, PC, mobile phone or Exchange.

Audio Conference Bridge

Integrated “meet me” audio conference bridge standard, supporting 30 participants which can be expanded to 120 participants.

Mobile Phone Integration

Enables authorized users to forward calls to their mobile phones and make outbound calls through the MaxCS IP PBX.

Windows Admin Console

Easily manage switching, extension, workgroup, and messaging functions using an intuitive Windows interface - locally or remotely.

Integrated SDK

The SDK is a robust set of tools enabling customizations and integrations to MaxCS for both server and client applications.

MaxCS Contact Center Features and Applications

Automatic Call Distribution

Route, queue and manage calls according to your unique business rules and customer service level requirements.

Real Time Reporting

MaxInSight enables supervisors to monitor real time call center performance on a wall mounted display or right from their desktop PC.

Web Chat Queueing

Automatically route website visitor chat requests to designated agents to engage your audience and drive conversion opportunities.

Historical Reporting

The historical reporting module provides over 40 reports to monitor, manage and control the performance of your contact center.

Agent Desktop Client

Provides complete call control while displaying queue and workgroup status as well as agent performance statistics.

Automated Call Recording

Centrally record and manage calls for agents and workgroups based on your management, training or compliance requirements.

Supervisor Desktop Client

MaxSupervisor provides a comprehensive desktop view of call queues, agents, and workgroups – with complete agent monitoring capabilities.

Management and Administration

Manage and monitor extensions, trunks, workgroups and system status using an intuitive Windows interface – locally or remotely.

CRM Integration

MaxACD enables seamless integration to CRM and ERP applications such as SalesForce and Microsoft Dynamics CRM.

Skype for Business UC Features and Applications

Instant Messaging (IM)

Skype for Business instant messaging (IM) is an efficient way to connect with your contacts in real time and on a moment’s notice. You can send an instant message from anywhere in Skype for Business where you see a contact.

Web Conferencing

Skype for Business enables on-demand Web conferencing. You can also schedule a Web meeting directly from Outlook.

Presence

Improve productivity, and ability to connect. Set your Presence manually or automatically publish it based on your Skype activity and Exchange calendar information.

Collaboration

Skype for Business enables collaboration when you are on a Skype call or Web meeting via desktop or program sharing.

Voice Call

Skype for Business enables two types of voice calls, calls to Skype for Business contacts or calls to PSTN phone numbers.

Mobile and Tablet Clients

Skype for Business is supported on multiple mobile/tablet platforms including iOS, Android and Windows.

iOS : https://support.office.com/en-US/article/Skype-for-Business-is-now-on-iOS-1a2cf653-955b-4329-b289-db7a67d32bfd

Android : https://support.office.com/en-US/article/Skype-for-Business-is-now-on-Android-59aacea2-cf3c-44c8-976a-9fd9353ba770

Windows : https://support.office.com/en-US/article/Skype-for-Business-is-now-on-Windows-Phone-6f48a22d-b064-4f2f-beab-25b4744af5c4

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