MaxCS IP PBX and Contact Center

Available Hosted or On-Premises

MaxCS On-Premises

Altigen’s software-based IP PBX and Contact center solutions may be purchased and installed on-premises. Existing customers have the option of migrating their legacy hardware-based Altigen systems to the current all-software version or to Altigen’s hosted version. Learn more… Migrating to MaxCS Private Cloud for MaxCS On-Premises Customers.

Learn more about Migrating to MaxCS!

MaxCS Hosted: A Complete, Fully Managed Cloud Solution

MaxCS Private Cloud is a fully managed 24×7 service, deployed in the Altigen cloud and supported by our nationwide network of certified partners. A complete cloud solution, customers are able to enjoy the robust capabilities of a powerful hosted PBX solution without the expense and management overhead associated with on-premises PBX systems.

Altigen’s also offers cost effective SIP Trunk services which have been optimized for MaxCS. Altigen SIP trunks are available for both hosted and on-premises systems, and provide customers with significant cost savings over traditional telecom T1 or analog lines.

Whether you are deploying as a first time customer or migrating your existing Altigen system to our hosted service, MaxCS Private Cloud is an easy to manage solution that reduces your company’s communications expenses and total cost of ownership (TCO).



Hosted in our geo-redundant data centers, Altigen’s hosted solution reduces communications expenses and an organization’s total cost of ownership.

Thousands of service driven companies from banking to physician clinics to professional services organizations depend on MaxCS every day as their business phone system.

MaxCS Private Cloud

  • Provides the same robust functionality as our on-premises solutions
  • Is hosted on dedicated virtual machines for each customer
  • May be customized for specific, unique business requirements
  • Includes Altigen’s cost effective SIP trunk service
  • Enables Disaster Recovery
  • Is monitored, managed and supported 24 x 7

MaxCS Private Cloud customers can easily self-manage the solution.

  • Intuitive, Windows-based administration
  • Simple set up and configuration
  • Customizable user settings
  • Self-provisioning Polycom phones
  • Real-Time monitoring for management

Robust and Cost Effective Functionality

  • Comprehensive Enterprise class PBX features
  • Integrated Contact Center capabilities
  • Office 365, Teams and Skype for Business integration
  • Polycom IP phones (or choice of headsets) support
  • Cost effective SIP Trunk Services
  • All inclusive, user-based pricing


Maxcs enterprise pbx features and applications

All Software IP PBX

A complete, enterprise class VoIP solution including hundreds of features selectable by your company.

Windows Telephony Client

An intuitive Windows client providing users with MaxCS call control, voicemail management, and extension configuration.

Auto Attendant

Automated call answering with multiple business schedules - day, night, holiday, etc. Includes dial by name and customizable music on hold.

Outlook Telephony Client

A desktop plug-in providing all of the capabilities of the Windows Telephony Client in familiar Outlook interface.

Operator Console

Designed for company operators / attendants to easily handle multiple calls while maintaining personalized service for your customers.

Voicemail with Exchange Integration

A complete, integrated solution enabling voicemail retrieval from the desktop phone, PC, mobile phone or Exchange.

Audio Conference Bridge

A complete, integrated solution enabling voicemail retrieval from the desktop phone, PC, mobile phone or Exchange.

Mobile Phone Integration

Enables authorized users to forward calls to their mobile phones and make outbound calls through the MaxCS IP PBX.

Windows Admin Console

Easily manage switching, extension, workgroup, and messaging functions using an intuitive Windows interface - locally or remotely.

Integrated SDK

The SDK is a robust set of tools enabling customizations and integrations to MaxCS for both server and client applications.

MaxCS Contact Center Features and Applications

Automatic Call Distribution

Route, queue and manage calls according to your unique business rules and customer service level requirements.

Real Time Reporting

MaxInSight enables supervisors to monitor real time call center performance on a wall mounted display or right from their desktop PC.

Web Chat Queueing

Automatically route website visitor chat requests to designated agents to engage your audience and drive conversion opportunities.

Historical Reporting

The historical reporting module provides over 40 reports to monitor, manage and control the performance of your contact center.

Agent Desktop Client

Provides complete call control while displaying queue and workgroup status as well as agent performance statistics.

Automated Call Recording

Centrally record and manage calls for agents and workgroups based on your management, training or compliance requirements.

Supervisor Desktop Client

MaxSupervisor provides a comprehensive desktop view of call queues, agents, and workgroups – with complete agent monitoring capabilities.

Management and Administration

Manage and monitor extensions, trunks, workgroups and system status using an intuitive Windows interface – locally or remotely.

CRM Integration

MaxACD enables seamless integration to CRM and ERP applications such as SalesForce and Microsoft Dynamics CRM.

Quality Management/Agent Evaluation

Supervisors may score recorded calls for agent quality management. By implementing a formal evaluation process, your contact center maintains agent accountability.

Post Call Survey

Provide customers an option to take a brief survey after disconnecting from the agent. With direct feedback and reporting, management gains insight into customer satisfaction.


Double productivity for outbound agents in departments such as collections with click-to-dial and Voicemail Drops of prerecorded messages. Supports campaign based outbound caller ID.