MaxBot

a Virtual Assistant Solution

MaxBot

Utilizing the Azure Bot Service, Altigen’s MaxBot is an integrated virtual assistant solution providing automated responses to online chat requests. Altigen builds, deploys, and connects customer specific intelligent bots which naturally interact with users on your website, mobile, business applications and social media platforms.

MaxBot Solution Overview

  MaxBot leverages Microsoft Cognitive Services to add intelligence to your chat bot service.  Delivering a conversational chat experience, MaxChat makes smart recommendations, translate languages, and even recognize users in photos.
  Engage your audience, wherever they are.  MaxBot can be integrated across multiple channels to interact with customers via your website, business applications, SMS, Microsoft Teams, Skype for Business, Facebook Messenger and more.
  For customers requiring a simple question and answer chat bot service, MaxBot can be easily and rapidly deployed leveraging your current FAQ URLs, structured documents, product manuals or editorial content.
  For customers requiring a more sophisticated chat bot service MaxBot can be fully customized to streamline workflows and integrating with Office 365 calendar, Dynamics CRM, SalesForce, and virtually any internal business application.
  MaxBot has the ability to monitor chat text using a machine learning classification algorithm in order to determine user sentiment for analysis, reporting and training purposes.
  Customers are able to detect potentially offensive text or unwanted images through machine learning-based classifiers, optical character recognition (OCR) and content filtering, flagging potentially offensive information for review.
  For users desiring to chat with a live agent, at any point in a MaxBot chat session the user can choose to escalate to a MaxChat agent, based on MaxChat’s preconfigured chat routing and queuing rules.
  We consult with you to identify key business requirements then provide complete custom development, integration and implementation services to make sure your goals and project timelines are met.