Hosted Skype for Business

Delivered as a Managed Service

Skype for Business is the world’s leading Unified Communications platform providing Instant Messaging, Presence, Voice and Video Calling, Desktop Sharing, Web Conferencing and Mobility. We add to that our natively integrated suite of enterprise and departmental Contact Center applications, advanced PBX features, Office 365 integration and cost effective SIP communications services.

The entire solution is hosted in our secured, fully redundant cloud and delivered as a complete managed service with 24 x 7 support.

A Complete Hosted Skype for Business Solution

We deliver the full enterprise version of Skype for Business without the expense and management overhead associated with on premises deployments. Our solution includes:

  • Hosted Skype for Business, Full Enterprise Version
  • Enterprise and departmental Contact Center applications
  • Advanced PBX features
  • Polycom IP phones (or choice of headsets)
  • Cost effective SIP Trunks
  • Fully managed with 24 x 7 support

Delivered as A Fully Managed Service

We work closely with our customers and, if applicable, your Microsoft partner to get your company up and running quickly and smoothly, addressing all aspects of your Hosted Skype for Business deployment, including:

  • Migration planning
  • Configuration and set up
  • Solution customization
  • System monitoring and management
  • 24 x 7 support

Real Return on Investment

Our Hosted Skype for Business solution, delivered as a managed service, significantly reduces CapEx and eliminates many expenses which are required for on premises deployments, such as:

  • Server hardware, network and data center costs
  • VoIP gateways and SBC costs
  • Microsoft and 3rd party software license fees
  • Software and service maintenance contracts
  • Deployment and upgrade service fees
  • Management and support overhead

Our complete Hosted Skype for Business solution has been designed to improve our customers’ enterprise communications capabilities – including headquarters, branch offices and remote employees.

Better yet, by delivering Hosted Skype for Business as a fully managed service we can substantially eliminate capital expenditures, reduce management overhead, and lower your total cost of ownership compared to on premises PBX and Unified Communications products.

Reduce Costs

Delivered as a fully managed service, our Hosted Skype for Business does not require expensive on premises computer hardware, data networking and VoIP equipment, and minimizes the support burden on your IT staff.

Eliminate CapEx

Our managed service cloud delivery and pricing model replaces the requirements for capital expenditures associated with deployments of on premises systems with a predictable, cost effective monthly operational expense.

Enhance Business Agility

Delivered as a fully managed service, our Hosted Skype for Business does not require expensive on premises computer hardware, data networking and VoIP equipment, and minimizes the support burden on your IT staff.

Improve Business Continuity

Hosted Skype for Business is deployed in our secure, geo-redundant data centers, providing your organization with resilience to service disruptions and protection against business impacting events or disasters.

Simplify Management

Our Hosted Skype for Business solution delivered as a managed service eliminates the complexities of on premises deployments, while freeing your IT staff from day to day system management and administration.

Our Hosted Skype for Business solution is based on Microsoft’s full enterprise version of Skype for Business hosted in our cloud,
and delivered as a managed service with 24 x 7 support.

We further enhance Skype for Business with our own suite of natively integrated Contact Center, advanced PBX features and flexible routing and queuing applications – all developed by our software engineering team and certified by Microsoft. When you choose us as your Hosted Skype for Business provider you can be assured of getting the most complete solution from a single vendor to provide worry free, end-to-end support.

Hosted Skype for Business Features and Applications

Instant Messaging (IM)

Connect with colleagues and contacts in real time, whether those users are company internal or external. Chat live or instantly convert an IM session to a voice or video call.

Mobile Apps

Extend the full Skype experience to mobile devices using the Skype for Business mobile apps for iOS, Android and Windows mobile phones and tablets.

Presence

Improve productivity, and ability to connect. Set your Presence manually or automatically publish it based on your Skype activity and Exchange calendar information.

Office 365 Integration

Skype for Business integrates with Office 365, extending Instant Messaging and Presence capabilities throughout the Office 365 suite of applications.

PSTN Calling

Place and receive external (PSTN) calls using your company’s current telecom service provider or use Altigen’s integrated, cost effective SIP Trunk service.

Unified Messaging with Exchange

With Hosted Skype for Business, voicemails are stored directly in Exchange Server or Exchange Online Plan 2, and accessed from your Outlook client or telephone.

Peer to Peer Voice and Video Calling

Skype for Business also provides PC to PC voice and video calling, which enables users to directly connect to local, remote and federated Skype contacts.

Federation and Public IM Connectivity

Our Hosted Skype for Business enables direct connections to other Skype users (both internal and external) and to users of public IM products such as Google, Yahoo and AOL.

Desktop Sharing

Share your desktop, or a specific application, on demand with your colleagues and customers for more collaborative and productive meeting sessions.

Active Directory Synchronization

Active Directory Sync ensures that your Hosted Skype for Business user information will be fully synchronized with your on premises or Azure Active Directory.

Web and PSTN Conferencing

Schedule web conferences with Outlook or on demand. Users can dial a phone number or access via IP (company network or Internet) using the Skype desktop, web or mobile app.

Microsoft Dynamics Integration

Skype for Business offers out-of-the-box integration to Dynamics CRM and 365 to share Presence information and to provide click-to-call from within Dynamics.

Integrated Skype for Business Contact Center Applications

Enterprise Auto Attendant

Professionally greet callers and route calls based on caller selections, digit collection, and user defined business schedules.

MaxACD Agent Desktop App

Desktop app, integrated with Skype for Business, provides complete call control while displaying queue and workgroup status as well as agent performance statistics.

Data Directed Routing

Automate routing of inbound calls and chats
based on variable data attributes.

Supervisor Desktop Client

MaxSupervisor provides a comprehensive desktop view of call queues, agents, and workgroups – with complete agent monitoring capabilities.

MaxGroups Workgroup Call Routing

Easy to manage rules-based engine to route inbound calls to workgroups, departments and service centers.

Real Time Reporting

MaxInSight enables Supervisors to monitor real time call center performance on a wall mounted display or right from their desktop PC.

MaxACD Contact Center Routing

Route and queue calls to MaxACD Skype for Business agents according to your unique business rules and customer service level requirements.

Historical Reporting

The MaxACD historical reporting module provides over 40 reports to monitor, manage and control the performance of your contact center.

MaxACD Web Chat Routing and Queueing

Automatically route website visitor chat requests to designated Skype for Business agents to engage your audience  and drive conversion opportunities.

Automated Call Recording

Centralized, rules-based call recording for agents and workgroups based on your company’s management, training and compliance requirements.

Management and Administration

Manage and monitor extensions, trunks, workgroups and system status using an intuitive Windows interface – locally or remotely.

CRM / ERP Integration

Streamline call flows and improve employee productivity with MaxACD’s seamless integration to CRM and ERP applications such as SalesForce, Dynamics, and SAP.

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