Microsoft to Retire Skype for Business Online
After July 31, 2021 Office 365 users will no longer be able to access Skype for Business Online, instead the user will be directed to log on to Microsoft Teams.
For companies interested in migrating to Teams, and Teams Phone System, check out Altigen’s Direct Routing, Integrated Applications and Deployment Services on our Voice for Teams website.
For companies wanting to continue to use the Enterprise Plus version of Skype for Business – which is not being retired by Microsoft – please read on to learn more about Altigen’s Hosted Skype for Business offering.
Hosted Skype for Business
Altigen hosts the full Enterprise Plus version of Skype for Business in our cloud. Offering complete Unified Communications capabilities, fully integrated with Office 365, delivered as a fully managed service.
Altigen’s Hosted Skype for Business Enterprise Plus versus Skype for Business Online
It’s important to note that the full Skype for Business Enterprise Plus edition, which is still widely used by organizations all over the world, is a completely different platform than Skype for Business Online and will continue to be offered by Microsoft.
Deployed in Altigen’s data centers, our Skype for Business Enterprise Plus is a delivered as a fully managed Hosted Service. We also offer cost effective SIP trunks and integrated Call Routing and Contact Center applications - all fully supported 24/7.
Skype for Business Online is hosted by Microsoft as part of most Office 365 plans. Unlike Altigen’s Hosted Skype for Business Enterprise Plus edition, Skype for Business Online is being completely replaced by Microsoft Teams.
For companies preferring to use Skype for Business instead of Teams as their PBX / Unified Communications desktop application, we’ve provided an overview below comparing the features and capabilities of Altigen’s Hosted Skype for Business Enterprise Plus edition to Skype for Business Online.
Skype for Business
for Business Online
|IM & Presence, P2P Voice & Video,
Desktop Sharing, Web Conferencing
|PSTN Calling||Included||Requires separate Microsoft PBX license|
|PSTN Conferencing||Included||Requires separate Microsoft Conferencing license|
|Calling Plan||Altigen or customer supplied SIP trunks||Requires Microsoft Calling Plans|
|Workgroup Call Routing & Queuing||Altigen Advanced Call Routing &
|Contact Center||Altigen Omni-Channel Contact Center||Not available|
Omni-Channel Contact Center for Skype for Business and Teams
A long time Microsoft Independent Software Vendor (ISV) partner, Altigen also offers an integrated Omni-Channel Contact Center solution for Skype for Business and Teams Phone System, which can be deployed in Azure, the Altigen Cloud or on in our customers’ datacenters.
Altigen FrontStage is a complete solution designed to manage customer interactions across all media channels - including Voice, Video, Chat, SMS, Email, Fax, Social Media. Real-time performance management, analytics, workforce management, and end-to-end reporting ensure that your contact center will operate at peak performance
Altigen FrontStage Omni-Channel Contact Center
FrontStage is a complete, all software solution delivered as a hosted managed service. The integrated media modules can be deployed “all at once” or individually – depending on customer requirements. All management views and reporting provides a complete 360 view of your omni-channel customer engagement metrics.
With its modular design, Frontstage enables customers to deploy a complete omni-channel contact center solution on demand or simply choose individual applications on a per agent basis as those needs arise.