Is Live Chat the New Frontier for Customer Service?
Live chat is a tool that’s becoming more popular on websites today. Although, many businesses are reluctant to embrace live chat due to uncertainties of the cost versus benefit. Would a business really need live chat if phone and email...
The Reality of Phone Systems Without Security
In a recent blog we discussed the importance of phone security, and the means through which an internet connection is established. We all know security is something we should monitor when it comes to our computers, but what happens if...
The State of Communications in Light of the Facebook Data Breach
Facebook has concluded that 87 million users were affected by the Cambridge Analytica data breach, most of which are residents of the United States. The personal information gathered from users was used to impact the presidential election. This scandal has...
Why Are Businesses Ditching Old Phone Systems for Cloud Communications?
Converting to a new phone system is a huge undertaking, which can deter businesses from making the switch. Despite this, many small to medium sized business are choosing to move their phone systems to the cloud. A cloud communication system...
Just Because Your Phone System Works Doesn’t Make it Secure
Many businesses continue to use PBX lines, and although they still work, it doesn’t make them secure. PBX lines create several branches off of the main phone line, and in many cases are routing voice traffic over internet connections, which...
How Can Your Business Ensure Phone Lines Are Always Open?
Life is unpredictable, but your business shouldn’t be. You never know when a disaster may strike, and it’s important to be prepared to deal with the obstacles that come with it. For many businesses, losing phone connectivity is detrimental. When...