Is Your PBX Worth the Cost?
PBX phone systems have always been a tried and true method of communication for businesses. However, now that other technologies are available, is up-keeping your PBX lines worth the cost? In most cases, the answer is no. There are several...
SMS Text: A Customer’s Most Preferred Communication Method
According to an extensive study by Twilio that surveyed over 6,000 consumers in Asia, Europe, and the United States, 89% of customers would prefer to communicate with businesses via SMS text. Considering that texting has become the main method of...
Customer Service Through SMS Text, Does Your Business Really Need It?
Between phone calls, email, live chat, and now text messaging, there are seemingly limitless ways to get in contact with customers to provide support. With other modes of communication already in place, do businesses really need SMS text support? Although...
Building a Better Brand with Live Chat
Live chat can do much more than improve your customer service process. In addition to helping customers through their questions and concerns, it can build a list of qualified leads. Users of live chat have already been browsing your website,...
Live Chat: A New Way to Increase Online Sales
As explained in our recent article, Is Live Chat the New Frontier for Customer Service, live chat provides a myriad of benefits that will give your business a competitive advantage. The most lucrative benefit is increased profits, by both creating...
Is Live Chat the New Frontier for Customer Service?
Live chat is a tool that’s becoming more popular on websites today. Although, many businesses are reluctant to embrace live chat due to uncertainties of the cost versus benefit. Would a business really need live chat if phone and email...