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Live Chat: A New Way to Increase Online Sales

As explained in our recent article, Is Live Chat the New Frontier for Customer Service,  live chat provides a myriad of benefits that will give your business a competitive advantage. The most lucrative benefit is increased profits, by both creating...

Is Live Chat the New Frontier for Customer Service?

Live chat is a tool that’s becoming more popular on websites today. Although, many businesses are reluctant to embrace live chat due to uncertainties of the cost versus benefit. Would a business really need live chat if phone and email...

The Reality of Phone Systems Without Security

In a recent blog we discussed the importance of phone security, and the means through which an internet connection is established. We all know security is something we should monitor when it comes to our computers, but what happens if...