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Is Your PBX Worth the Cost?

PBX phone systems have always been a tried and true method of communication for businesses. However, now that other technologies are available, is up-keeping your PBX lines worth the cost? In most cases, the answer is no. There are several...

Building a Better Brand with Live Chat

Live chat can do much more than improve your customer service process. In addition to helping customers through their questions and concerns, it can build a list of qualified leads. Users of live chat have already been browsing your website,...

Live Chat: A New Way to Increase Online Sales

As explained in our recent article, Is Live Chat the New Frontier for Customer Service,  live chat provides a myriad of benefits that will give your business a competitive advantage. The most lucrative benefit is increased profits, by both creating...

Is Live Chat the New Frontier for Customer Service?

Live chat is a tool that’s becoming more popular on websites today. Although, many businesses are reluctant to embrace live chat due to uncertainties of the cost versus benefit. Would a business really need live chat if phone and email...