Next Gen Omni-Channel Contact Center
Altigen’s native Teams Contact Center Cloud service utilizes Microsoft’s speech Recognition for Auto attendant and IVR systems. We utilize some of the best performing Speech Recognition engines available. Choosing to integrate with Microsoft Speech Recognition was not just about the...
Enhance your customer engagement with Microsoft Power BI
A key part of the Digital Transformation process, is understanding the Modern Workplace and how people communicate daily across different media streams from Web Chat and SMS, to Social Media. These are not new forms of Communication to us, Smart...
Altigen and Atlantis Announce New Strategic Partnership
Altigen Communications today announced that it has selected Atlantis Telecom as its strategic partner for Omni-Channel Cloud Contact Center. The solution will be fully integrated with Altigen’s MaxCS IP PBX, Microsoft Skype for Business and Teams Phone System and exclusively...
Omni-channel Contact Center for Teams deployed in Azure!
Why is a Native Solution essential? The market is saturated with Cloud Based Contact Centre services some claiming full integration with Teams others saying you don’t need integration other than SIP Trunk ties for call transferring. There’s a reason Software...
Altigen Acquires Workspace Communications Cloud Customer Base
Today we announced that we have acquired all of the rights to the customer relationships of WorkSpace Communications, LLC, a cloud provider of Microsoft Unified Communications and Modern Workplace solutions. The strategic purchase is part of our capital allocation strategy...
Skype for Business Online is Retiring
MICROSOFT TO RETIRE SKYPE FOR BUSINESS ONLINE After July 31, 2021 Office 365 users will no longer be able to access Skype for Business Online, instead the user will be directed to log on to Microsoft Teams. For companies interested...