Blog

Is Live Chat the New Frontier for Customer Service?

Live chat is a tool that’s becoming more popular on websites today. Although, many businesses are reluctant to embrace live chat due to uncertainties of the cost versus benefit. Would a business really need live chat if phone and email...

The Reality of Phone Systems Without Security

In a recent blog we discussed the importance of phone security, and the means through which an internet connection is established. We all know security is something we should monitor when it comes to our computers, but what happens if...

How Can Your Business Ensure Phone Lines Are Always Open?

Life is unpredictable, but your business shouldn’t be. You never know when a disaster may strike, and it’s important to be prepared to deal with the obstacles that come with it. For many businesses, losing phone connectivity is detrimental. When...